advice/opinions please - buyer cross over unapid item case

[2007vera]

Hi,

Very new to selling and would appreciate your thoughts.

Sold an item last Mon night - 28 April.. Sent an inivoice. I know ebay automatically sends another a few days later. Waited a week - which I thought genrerous - sent another invoice with a message asking for payment or contact.  No response.

Admittedly only waited 36 hours and then opened a case last night. 

Tonight Have quite a cross response saying buyer was looking at other items  -   was hoping to combine postage -  and implied that I was  unreasonable.

I think I have smoothed things over, - but - WAS i being unreasonable? As a buyer i woudl always make contact in such a situation particularly over such a length of time - all other buyer so far hoping to combine have let me know

.

thanks

p.s.

Have already thought to adjust future listings asking for payment or contact within 4 days

[tonalidesigns]

Also maybe should have said - for about 12 months we didn't send that message - just went straight to the dispute process. 

Since we reverted to our "old" ways of gentle reminders first our actual final non-payer rate has fallen from around 4% to 1%.

Given that our max rate of buyers who don't pay immediately is  around 6 - 8% to go from nearly half of those being non-payers to less than 15% is a pretty good outcome ... and a bit of an indictment on eBay's recommended process.

Mind you - eBay is run by "experts" in these matters - that's why it is best to ignore them.

[thecatspjs]

same here.

Invoice day 1

Reminder invoice 4

Dispute open at end of day 4

Dispute closed 4 days after it was opened.(start of day 9)