Selling

Help cancelling an order when you're on holidays

Hi folks, I need a bit of advice on what to do. I went on holidays for the first time in many years for about 8 weeks off eBay, with holiday notices on, auto-reply messages on etc on eBay. Even all the listings had holiday listings on. The problem is...

Images - need 100% correct answer

Hi all,I have had a look at eBays image policy and it seems pretty clear cut in relation to images - no borders / text / additional logos etc etc. Why is it then that every other seller in my industry has listings with borders / backgrounds / text / ...

Primary Postal Address

I've had a number of transactions over the past couple of weeks where the buyer has sent a message saying they are unable to pay and have received a note from eBay saying the 'seller won't send the item to your primary postal address'. All of our lis...

Paypal dispute for pickup item - new rules?

Sold a large wall unit for pickup only $850 - buyer sent courier to pickup. He received and then opened a dispute for not as described due to apparent scratches etc (50 year old unit with scratches, dents etc mentioned in listing). He demands a $350 ...

Postage times getting worse.

Australian post times are ridiculous.Took 16 days for an item to get from Brisbane to Sydney.25 days to get a pack from Brisbane to Perth.5 days to get to a suburb 30 mins from me.Whats wrong with Australian post.They are getting worse.Meanwhile Ebay...

Advise on Title Description

Im about to start selling an item and I have had to take a photo with a bottle of wine included in the photo for Illustration purposes. Do you think I need to put that in the Title or just the description or both. I don't want people to think they ar...

Not recieving sold notification from eBay.

For 2 weeks now, I'm not getting eBay's sold notification. I'm getting other emails though. I already tried checking by block sending list, I called my service provider to make sure they aren't blocking the emails. and I checked my communication pref...

International Duty and Charges notice to buyers

Hi Everyone, I had one buyer who was upset that he had to pay £11.30 for his countries DUTY/TAXES (UK)and he said that I told him nothing more had to be paid... (which is a lie). In all honesty, I had NOT told anyone about what they need to pay in th...

I dont get this ebay return postage policy

I dont get this ebay return postage policy. I have a had a case opened ( item defective ) by an international buyer and required to print out a return postage voucher . Firstly how does that work when that facility does exist with Australia Post? Had...

how do you send a return label for International buyer

yes it is a scam I reccon USA buyer buys 2 of the same item , receives it from Australia within 3 days thru Toll International places claim in that not as discribed same item we have sold 100s over ebay without a issue , but as always trying to save ...

what would you do?

Quick question. We haven't been on here in a few months and I have listed some items we had hanging around. My question is I have 1 person that is bidding the daylights out of something and they only have 2 feedacks from over a year ago. One says gre...

Resolved! misuse of money back guarantee

I had a seller that opened a case where she said she couldn't track the item number wasn't working and therefore thinking that the item will not be received. In all honesty she purchased a Zimmermen dress for a bargain from me $200 when RRP$450 and s...

What should I do?

I sold a pair of jeans. Included photos etc including the main size tag which stated W34/L34. I included waist, hip, inseam and outer leg measurements. Buyer has opened a dispute stating "not as described" as the washing instructions inner tag with t...

Official complaint about eBay

Sick of dealing with their "Filipino" call centre. I have asked them to no avail; does someone have a name and address for eBay's Head Office, where-ever it maybe in the world? Or perhaps Pierre Omidyar's email?

Feedback shorthand?

Is there an unwritten shorthand code for buyers to leave feedback? I am not talking about all those flowery symbol things you can grab off the web, I mean anagrams or acronyms that mean certain things. I recently received feedback in one of my shops ...

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