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eBay forced return when I wanted to send a message to the buyer?

I tried to send a message to the buyer regarding their open return request, and eBay automatically sent me to a page saying that I have now accepted the return and to print a post label. I have not accepted the return as the item was not incorrectly ...

User avatar by • Community Member
  • 547 Views
  • 3 replies
  • 0 Helpful

eBay App not up to scratch when revising listings

Tried to revise a few listings via the app. When I get to the final page to complete, I get the error message asking for UPC. There is no option on the app to add a UPC. Very frustrating to say the least. You'd think if they're going to ask for a cod...

Have a look at what is on my listing - the bit about mid 2017

http://www.ebay.com.au/itm/272347100372?ssPageName=STRK:MESELX:IT&_trksid=p3984.m1555.l2649 And then on the 'learn more' page http://pages.ebay.com/sell/itemdescription/bestpractices.html Can the eBay gurus explain what this is going to mean for the ...

User avatar by • Community Member
  • 1338 Views
  • 18 replies
  • 0 Helpful

Proof of shipping problem.

Hi guys, Have there been some changes to eBay's proof of shipping conditions that I have missed? Long story, so stay with me here... I always thought that once you uploaded tracking and proved that the parcel had been sent, it was enough to satisfy e...

Help cancelling an order when you're on holidays

Hi folks, I need a bit of advice on what to do. I went on holidays for the first time in many years for about 8 weeks off eBay, with holiday notices on, auto-reply messages on etc on eBay. Even all the listings had holiday listings on. The problem is...

Images - need 100% correct answer

Hi all,I have had a look at eBays image policy and it seems pretty clear cut in relation to images - no borders / text / additional logos etc etc. Why is it then that every other seller in my industry has listings with borders / backgrounds / text / ...

Primary Postal Address

I've had a number of transactions over the past couple of weeks where the buyer has sent a message saying they are unable to pay and have received a note from eBay saying the 'seller won't send the item to your primary postal address'. All of our lis...

Paypal dispute for pickup item - new rules?

Sold a large wall unit for pickup only $850 - buyer sent courier to pickup. He received and then opened a dispute for not as described due to apparent scratches etc (50 year old unit with scratches, dents etc mentioned in listing). He demands a $350 ...

Postage times getting worse.

Australian post times are ridiculous.Took 16 days for an item to get from Brisbane to Sydney.25 days to get a pack from Brisbane to Perth.5 days to get to a suburb 30 mins from me.Whats wrong with Australian post.They are getting worse.Meanwhile Ebay...

User avatar by • Community Member
  • 1803 Views
  • 21 replies
  • 0 Helpful

Advise on Title Description

Im about to start selling an item and I have had to take a photo with a bottle of wine included in the photo for Illustration purposes. Do you think I need to put that in the Title or just the description or both. I don't want people to think they ar...

Not recieving sold notification from eBay.

For 2 weeks now, I'm not getting eBay's sold notification. I'm getting other emails though. I already tried checking by block sending list, I called my service provider to make sure they aren't blocking the emails. and I checked my communication pref...

International Duty and Charges notice to buyers

Hi Everyone, I had one buyer who was upset that he had to pay £11.30 for his countries DUTY/TAXES (UK)and he said that I told him nothing more had to be paid... (which is a lie). In all honesty, I had NOT told anyone about what they need to pay in th...

User avatar by • Community Member
  • 1755 Views
  • 11 replies
  • 0 Helpful

I dont get this ebay return postage policy

I dont get this ebay return postage policy. I have a had a case opened ( item defective ) by an international buyer and required to print out a return postage voucher . Firstly how does that work when that facility does exist with Australia Post? Had...

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