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Resolved! Buyer says item's fake and wants full refund

Hi there. I just encountered a buyer who purchased a pair of [brand name] jeans from me and contacted me to say that she has many of those same [brand name] jeans and that it's a fake. As this is an indie brand, I had no idea there were fakes going a...

DOES THE SELLER PAY FOR RETURN FREIGHT

DOES A SELLER HAVE TO PAY FOR RETURN FREIGHT WHEN SOMETHING HAS BEEN DAMAGED IN THE POST EVEN WHEN THEY STATE THAT THE BUYER PAYS FOR RETURN FREIGHT IN THE LISTING

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Fixed postage discount for a particular product

I am new seller I have listed an item with free domestic postage however It costs me around $11.70 so I am selling product with zero profit and that is totally fine for new seller. Moreover buyer has given option to choose express postage or internat...

Howto Upload Post and tracing numbers via CSV

Hi, We are current selling over 100 items per day and now need to update status and tracking info via a csv file.I have looked everwhere and cannot find a way.Can anyone help and even the file layout if possible. RegardsPeter

Buyers pulling out of auction bidding

What do you do when a bidder decides to inspect the item Im selling after making the highest bid so far and then making the terms 'subject to condition'?

international buyer - and 3 payments.......but

yay 3 sales but headache international buyer, buys 3 items and pays for 3 separately straight away via paypal........why? they weren't a newbie why not request a combined invoice, or use the cart or email me? anyway naturally I'd combine the post whi...