buyers going through checkout again

[dylan11235813]

I have a buyer wanting to go through the checkout for a second time as the first time it apparently didn't work. The checkout icon is showing that checkout is complete and they say they can not go through again. How do I remove this or resend an invoice or reset it? They wish to pay by direct deposit.

[bigbrickshop]

---

@bigbrickshop wrote:

Try going in to the Order Details and under the Available Actions can you select Send Invoice?

---

[dylan11235813]

There doesn't appear to be the "available actions" in the sales record

[dylan11235813]

I am using Selling Manager Pro

[bigbrickshop]

You should have a drop down menu like this

[thecatspjs]

As chooks said - get out of selling manager and into myeBay sales - you will get send revised invoice option and mark as unpaid then

[dylan11235813]

Thanks chooks and cats.

It was difficult to get to the sold items without the selling manager pro opening. I had the custom display setting set to load selling manager pro summary by default. I fixed this by setting the custom view to just the sold items.....:) that was the only way I could seem to get to the sold list without selling manager pro.