click and send question

[needlessjunk]

Hi

I've only just started selling again and registered with click and send go to post an item today in a 500g sachel the item fitted in the sachel without a problem but when I went to put it in the red post box it would not fit probably about a 1cm too big.... so I take it into the post office where I was told they can only be placed in the red box, when I said that it won't fit in the red box I was told that maybe I should take that into consideration next time I think about posting a parcel.

we use to have a great post office friendly and helpful when it was private owned but it went down hill fast once Aus post took over.

I've searched these boards and read that people are taking their click and send sachels into the post office and having them scanned and getting a receipt so guessing that means their post office is taking them over the counter.

Is there a size limit on these sachels and do they need to be placed in the red boxes.

Also anyone know the size of the opening on the red post boxes by any chance save me going up and measuring it 🙂

thanks in advance.

[needlessjunk]

ok so if Aus post accept the online payment as proof would they accept that if the parcel was lost and could I then make a claim through Aus post for items up to $50, or is there no such thing as claiming through the post office.

my items so far have not been worth a great deal most less than $10, just wondering if I could pop those in the red box so I can avoid the post office and just face the post office staff when I really need too, like when the parcel is too big or worth more than $50

[**meep**]

I use C&S for convenience.  I post my items the same day (provided the transaction is complete before 5pm)   I can do that because I do not have to travel to the PO.

I had a buyer claiming non-delivery but I was able to prove it was delivered and signed for (who signed it and what time)  Turned out it was a relative who forgot to inform the buyer.  In case of the parcel actually going missing, I would have refunded the buyer and chased it up with Australia Post.

If for some reason a parcel goes missing and no tracking can be found and Australia Post refuses to compensate, then I will stop using C&S.  It would defeat the purpose  what I use it for.

[bigbrickshop]

I post a lot of satchels in the red box. Same goes for envelopes sent at the large letter rate. But, I only do it for items that can be easily replaced if lost and are of low value. Everything else goes to the PO for scanning.

[**meep**]

Have you spoken to C&S?

[**meep**]

ok so if Aus post accept the online payment as proof would they accept that if the parcel was lost and could I then make a claim through Aus post for items up to $50, or is there no such thing as claiming through the post office.

Pay the extra $1 for signature.  They consider that as  equiv to registered mail.

[dylan11235813]

I had an issue with the Aus Post staff at my local post office not scanning the satchels and I sent an email to Aus Post support, they scanned them from that time on.

[needlessjunk]

Haven't spoken to click and send just yet, have a toddler so easier to wait until nap time.

Will be sure to talk to them so they can get onto the staff at my post office and educate them on click and send.

Thank you everyone for your help

[**meep**]

Good luck 🙂

Will be interesting to see how you go and maybe raise the issue with proof of shipment with them.

[digital*ghost]

ok so if Aus post accept the online payment as proof would they accept that if the parcel was lost and could I then make a claim through Aus post for items up to $50, or is there no such thing as claiming through the post office.

Officially, there is no compensation for lost C&S parcels unless the extra $1 for signature on delivery has been paid. The AP rep that posts here (Alice), has stated that if, upon investigation, the loss is found to be due to AP's negligence, then compensation would be paid, but if all you have is proof of online payment and no tracking events, it would probably be difficult to determine where/how the loss occurred and I doubt Australia Post would take responsibility.

With signature on delivery, compensation up to $100 may be paid.

[phorum_junkie*]

Paying for the postage on line with C&S only proves that you have paid for the postage, not that you have actually sent anything.

99.99% of the time if you post an ebay branded satchel straight into the red box it will appear in tracking eventually but it may not be until the item is actually delivered, in the odd case where it is not delivered you probably wouldn't get any compensation as you would have no proof of doing anything other than paying for the postage.

The other drawback of placing in the box is that the tracking will show in the buyer's ebay bit it will only show as having been prepared for posting, it will not show as actually having been processed by AP. Buyers who do not know how things work may be overly concerned that their parcel has not been posted and will prematurely open disputes.