click and send

[wicked*desires]

Hi,

Think the man at the post office might have stuffed my very first click and send satchel.  Tell me if he did bad.

My item weighed 175gm and was a very thin sheer blouse, so it was very flat and we put it in the 500gm click and send satchel.  He then put a stamp on it for $1.80 and sent it off...

now, i'm confused because i'm reading that it says you can only pay for this online via paypal or credit card, when you've printed the label (which i'm not having any luck doing either)...

Can anyone enlighten me on this, please? 

Confused and panicking my item won't get to customer!

Thanks!

[davewil1964]

There is a very good chance the item won't get to the buyer.

The C&S satchels MUST be paid for online (and the address label printed) prior to posting. If it's the right way out (the eBay and C&S logos displayed) then anybody who looks will ping you for underpayment. They might still deliver it, but at the least you will get hit for the postage and an Admin fee. Anecdotally, AP seem to hit the recipient up for the underpayment, so you might have a disgruntled buyer.

After you process the payment for a C&S satchel (I assume you did that), you should have the printer page come up with the label/s ready to go. There should also be a save option. Use it. You can then print the label if there is any sort of issue. C&S also (usually) send an email confirmation, which contains a link to the label/s. Failing that, ring them and they will email you the PDF to print.

And, no, the man at the Post Office didn't stuff it, except that he should have told you to come back when you had the paid-for address label in the pocket of the satchel. You shouldn't have taken it to the PO without it.

[mandys-bargain-clothing]

Click & Send bags should only be used for Australia Posts Click & Send service. You can only access this online.

www.clickandsend.com.au/home/NISS_frm_home.php?sz_Client=AustraliaPost

There is a help page which explains everything you need to do. The address above is for both the Click & Send as well as the help.

Payment for Click & Send is with credit card or Paypal only.

That said, if you are sending items that fit in an A4 size package, is thinner than 2cm in thickness, you will be charged $1.20 for under 125g, $1.80 for 126 - 250g and $3 for 251 - 499g. You can add a Registered Post sticker for an additional $3.20 if you feel the need but I find it unneccessary as the majority of people are honest (I add it anyway for items with sale prices over $20)

The package should arrive with no problems. They will assume that the packet is being reused. Your item meets the above criteria for the cheaper rate so there should be no problems.

[thecatspjs]

I would not stress out if the item has been addressed correctly. 

Did you process a label at all by click and send online?   where you had to pay for the post at post office ?? 

There a  couple of different click and send choices, only one type is paid for on-line.

Due to lightness and width the post office person has calculated post to be that of a large letter and processed it as such. 

[thecatspjs]

Aust Post also advertise that click and send labels can be processed at some post offices, if you are having trouble printing them.

[thecatspjs]

Even if you have posted in click and send satchel, you are highly unlikely to get hit for unpaid for post, for an item that is within the dimensions of a large letter. 

[*crikey*mate*]

Going by the price paid (did you only pay the $1.80?) you have now sent the item as a large letter. Additionally, it also appears that you have sent the item without tracking information, so you may have a few anxious days instore for you wondering if your item was delivered. If it isn't, and the buyer opens up a INR case in PayPal, then you will be required to provide a tracking number and proof of lodgement, or PayPal will likely find in the buyer's favour and issue them a refund.

Well, you do have to pay for C&S online via PayPal or credit card, but the system won't allow you to print the label before you pay.

If you had previously paid online, contact C&S and request a refund as you have not used that service. An email is fine, just include the AP Article ID and a short line - please issue refund as I will not be using this.

[*crikey*mate*]

*makes note to type faster and also not to get distracted mid post*

[thecatspjs]

crikey,  you can process and print click and send labels on line for parcels without paying - you just don't put in the ebay satchel codes - you cannot pay for these online - they must be paid for at post office.

[extra-keen]

I wouldn't worry too much, I've... in desperation put a hand written address into the ebay satchell plastic cover, taken it to the PO and put stamps on it... It got there just fine. Sometimes click and send just doesn't work in time. I learnt that I should set up my labels at least 2 hours before I need to leave for the PO. Then if there is a problem I have time to ring Click and send and get it sorted. They are very very helpful, if you are having trouble with your labels, ring them, they will most certainly try to help if they can.