credit refund

[jenselling60]

Hi all,  How do I get a refund for an invoice rather credit.  I don't want a credit on my PayPal account, I don't sell much also I think it's not fair. I received an email to say I have this credit from a sale that was refunded. I've tried having a call made to me but it's not working.  I get an email saying they tried calling but couldn't get thru even though I have correct contact number in my personal details.

Thanks in advance!

Jen

[enigmabear]

why not just withdraw the money from paypal and put it into your bank account linked to it?

[jenselling60]

Hi,  It's not in my PayPal account though.  Thanks for the suggestion.  jen

[bsal6160]

if its not sitting in your paypal account where is it ?

[jenselling60]

Have no idea! I only got the email about it today so maybe it'll take a day or two for it to go into PayPal.
Jen

[twyngwyn]

is your email legit?

[jenselling60]

Why would you ask such a weird question.  Of course it is! 

[twyngwyn]

because there's a lot of Paypal spam emails doing the rounds

[jenselling60]

Oh, I'm not a big Ebay user so not aware of spams etc.  Yes, I am asking a legitamate question about an invoice I received from Ebay and want my money back rather than a credit.  Going to check my Paypal account tomorrow to see if it's gone in so I can just withdraw the amount. 

[lyndal1838 · Accepted solution]

Are you saying you have received an invoice for the fees for a sale that was never completed?

Refunds are not automatic in this case.  You need to either cancel the transaction or open an unpaid item dispute to get your fees refunded.

If you do not use ebay very much it might be a good idea to make yourself aware of the pitfalls....and one of those pitfalls is spam emails supposedly from ebay or paypal.   Do not click on any links in emails in case they are spam....always go directly to paypal or ebay from your browser.