ebay Flat rate boxes IS NOT INSURED (even with signature on delivery) DODGY

[cyan_phoenix1985]

I have been using the ebay flat rates (i.e. using bx1 boxes mainly) for a while and always have included a signature on delivery for it to be insured up to $100.

I noticed the online site had changed regarding its options so I contacted auspost to ask if the package is still insured for up to $100 if the 'signature on delivery' option is added.

Incredibly they told me that with their new changes packages are no longer insured at all even if signature on delivery is added.

This is a pretty significant change as many people still assume they are covered at least partially. So ebay are now endorsing a form of postage that offers no cover at all for the seller if the package is lost or goes missing. Quite frankly they should no longer be endorsing the flat rate method until auspost offers some coverage.

[*new2vintage]

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@davewil1964 wrote:

Good luck with that. But remember that couriers will not necessarily redeliver if the recipient is not home and that their depots aren't usually as convenient for pickup.

@Are you sure that insurance is not available on parcels? You need to opt for signature on delivery ($2.95) then extra cover @ $1.50 per $100. I'm fairly sure this applies to all parcels. otherwise use Click & Send; it's definitely available there.

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Dave is right. To insure a parcel you need to combine Signature On Delvery with Extra Cover. It costs extra for over $100.00 worth of cover. Registered Post is now only available with large letters. Presumably more parcels are sent than letters so maybe it's a win win situation for money hungry Aus Post.

[spicy-pickles]

The Click & Send satchels and flat-rate boxes no longer have any insurance available. There use to be $100 insurance included when you added signature on delivery, however this is no longer. Now there is only the Australia Post standard $50 compensation available.

If anyone else here would like to see an insurance option added to C&S then please take a minute and suggest it via their website feedback form and we might get their attention.

https://contactus.auspost.com.au/app/enquiry/ClickSend

[spicy-pickles]

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@tall_bearded wrote:

I really don’t see the problem.  You are sending it with signature required; therefore you (the seller) are fully covered under the PayPal Seller protection policy.   That is because you have not only proved postage but also delivery.

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To have the option of insurance gives the seller some peace of mind that if something should go wrong, it's not entirely up to Paypal to decide whether they are hundreds of dollars out of pocket or not.

Please consider that not every sale is via Paypal. Also some sellers may have other avenues for sales which Paypal does not provide seller protection for, and having everything go by the one carrier is more convenient and easier to keep track of.