item not as described case gone AGAINST buyer, I still have negative feedback

[kittinkaboodle]

As per a previous post, I recently had a buyer complain about a "faulty" item, which she returned wanitng a full refund including postage.

I would have paid, if the item HAD been faulty, it was not, it was in immacuate condition, as described - so I offered to refund just the item,  but not the postage.

Buyer opened " item significiantly not as described" claim.

Prior to the case being resolved she left neg feedback, which didn't surprise me.

( I had contacted ebay previously about buyer trying to manipulate me with indirect comments being made re  neg feedback, but ebay's solution was "you need to sort it out directly with the seller")

Quite unexpectedly, paypal resolved the case in my favour (!!!!!!)

My question is, do I now have grounds for asking for her neg feedback to be removed?

If so how do I go about it?

If not, is there still a way of leaving a counter comment beneath her negative comment?

If so how? can't see how to do it?

Many thanks

[harley_babes_hoard]

You may be able to ring ebay about the feedback but don't hold your breath. You can reply to feedback but I would not mention anything about the paypal claim dispute or anything else.otherwise ebay can and will remove it. Just leave factual feedback like Item was exactly as described buyer changed mind or something similar. http://pages.ebay.com.au/services/forum/feedback.html

[trusteduserid]

Yes you have grounds and eBay should remove it if you give them a call.

To leave a follow-up comment to a Feedback you left for another member:

1. On the Follow up to Feedback left for Others page, choose the comment and click Follow up.
2. Enter your follow-up comment and click Leave Follow-up Comment.

Your follow-up comment will appear just below your original comment.

Follow-up comments can be utilized for any sale, no matter how old.

[sueken4812]

Ring them again, explain what's happened.  You never know until you try.

If not, then ... and only then .... leave a comment - something like....

"Paypal found in my favour ..... item in good condition"

(Once a comment has been left, ebay won't remove feedback)

If you look like down the bottom of your feed back page, you'll find a couple of links ... one is Reply to Feedback Received.

[thecatspjs]

---

@kittinkaboodle wrote:

As per a previous post, I recently had a buyer complain about a "faulty" item, which she returned wanitng a full refund including postage.

I would have paid, if the item HAD been faulty, it was not, it was in immacuate condition, as described - so I offered to refund just the item,  but not the postage.

Buyer opened " item significiantly not as described" claim.

Prior to the case being resolved she left neg feedback, which didn't surprise me.

( I had contacted ebay previously about buyer trying to manipulate me with indirect comments being made re  neg feedback, but ebay's solution was "you need to sort it out directly with the seller")

Quite unexpectedly, paypal resolved the case in my favour (!!!!!!)

My question is, do I now have grounds for asking for her neg feedback to be removed?

If so how do I go about it?

If not, is there still a way of leaving a counter comment beneath her negative comment?

If so how? can't see how to do it?

Many thanks

---

Do not leave a follow up comment under the feedback the buyer has left for you - as you have clear grounds for removal under eBays policy. 

It is eBays policy that negatives may be removed where a paypal claim is decided in your favour.

Ring eBay and request removal of the negative on the basis of the paypal decision.  It is usually pretty straight forward removal when you have won a paypal case and the neg is usually removed whilst you are on the phone to them.

If by chance you do get an eBay rep in the first instance that won't remove it, then request to speak to a supervisor.  Stay calm, be super polite and very clear and firm about exactly what you are seeking and why.   

Congrats on having the dispute decided in your favour