non paying buyers

[juju6500]

How is it that buyers can bid and win an item and never pay??? Even if I block certain buyers it still happens.  Ive had 4 in 2 weeks that just dont respond to my messages and therefore never pay.  The penalty for not paying for an item is obviously not harsh enough! Getting pretty sick and tired of chasing unreliable buyers and waiting the 4 extra days to relist the items again.  So, the buyers account may get a strike or will eventually be closed and????.....they just create a new account!  The seller cannot leave negative feedback!!! Very unfair considering we sellers are paying the fees! 

[shepherdsrule]

It still gets back to the point that if buyers have their settings in place to automatically block bidders with more than two or three non payment strikes in twelve months, the sellers don't have to muck around with serial "time wasters" and the offenders will soon realise their behaviour is affecting their ability to bid. I use it on this account and it does help.

Exactly

[thecatspjs]

I have blocks in place. 

I still get my fair share of non-payers.

The system does not work. It is contingent on other sellers issuing strikes for non-payment and ebay not removing non-payment strikes on request.

I don't want to leave negative feedback - I want other actions taken by ebay to make sure this issue is being addressed, including visibility of the number of strikes a buyer has accumulated.

The onus should not be put on "other sellers" to issue non-payment strikes, it is not their job, it is ebays own promoted role to provide a safe trading place with minimal hassles -

I pay ebay quite well for this service, I would like to see some improvements to the system that does not currently work.

[rusty-shed]

Agree with everything thecatspjs has said. Ebay could be doing a lot more about this problem.  One really interesting phenomena that some uni grad could study is why I get my share of non payers on this little account but very few on my main store account which sells 20 times the amount as this account.. This account is all auctions, not heaps of feedbacks, diverse private listings and does not appear as a professional; site. . The store is all BINs, high priced, top end of category products and many thousands of feedbacks 100% pos.. I probably sell to a more reliable demographic in the store, but even so the differences are very stark. Do buyers think they can jerk the small sellers chain easier than the big sellers ? 

[wishuponastarcelebrationsandgifts]

I have blocks in place. 

I still get my fair share of non-payers.

The system does not work. It is contingent on other sellers issuing strikes for non-payment and ebay not removing non-payment strikes on request.

I don't want to leave negative feedback - I want other actions taken by ebay to make sure this issue is being addressed, including visibility of the number of strikes a buyer has accumulated.

The onus should not be put on "other sellers" to issue non-payment strikes, it is not their job, it is ebays own promoted role to provide a safe trading place with minimal hassles -

I pay ebay quite well for this service, I would like to see some improvements to the system that does not currently work.

I agree with your sentiments. I have blocks in place and still have a significant number of non payers. They simply create a new buying ID. Most of my NPB's have very low feedback which would support this theory.

Then there are the serial buyers that decide they no longer want an item when an UID is opened. The seller has two choices. Cancel the sale or receive retaliatory negative feedback or low DSR's if the buyer begrudgingly pays. I can only imagine how many of these buyers exist but there is no way of blocking a buyer that has had a significant number of sales cancelled at their request, as there is no way to idetify them. 

Ebay charge their fees to sellers as soon as the sale occurs; not when payment is received from the buyer. It is in their interest to encourage as many buyers to the site; even those that sellers would rather not have to deal with as it helps their bottom line.

Improvements need to be made to weed out undesirable members (both buyers and sellers).

[juju6500]

I have blocks in place and leave feedback alerting other sellers that they are non payers.  Then I block the non payer however they still keep sneaking through. Its like they get their kicks  bidding winning and disappearing and most of the time their account hasnt been active for some months.  Probably disgruntled buyers that have been blocked and want pay back, who knows but I know its bloody annoying.  Ill just continue what Im doing.  I could go on all day about the dodgy claims Ive had to deal with from buyers and sometimes it gets pretty stressful.  For eg I sold an expensive item to a buyer in the UK my first international sale.  After 6 days she started a dispute saying never received item.  5 months later Ive just received my money, she had the item the whole time.  Thanks to other sellers that had the same issue, we bombarded ebay with complaints about this buyer.  A win for us!!

[almighty_brads]

Hi there another thing alot of people are forgetting about the non paying strike is alot of people chase buyers for payment with no communication they have to open a unpaid item case and on the very last day they pay for the item then there most likely to leave u NF as you opened cases on them no NPIS is put on them and every other person is none the wiser ... I say bring back NF for sellers .... And as for the people saying they buyer pays the fees who are you kidding no buyer pays for stores or the listings...... so without the sellers ebay has nothing.

[phorum_junkie*]

I have blocks in place and leave feedback alerting other sellers that they are non payers.

As it is obvious you are prepared to breach an ebay policy if you don't like it why don't you extend the same rights to bidders if they choose to breach policy by not paying?

Why is one policy breach more acceptable than another?

[*crikey*mate*]

it annoys me when it is a seller who posts on these boards who bids on an item and then doesn't pay for it. I don't think they realize it is me, so I doubt it was a retaliation thing.

It has now been 12 days. They have ignored my message asking if they could advise me when they may be able to make payment.

They have listed auctions since the conclusion of my auction, so it's not as if they can't get to a computer.

I don't want to open a case as they are a "fellow seller" so right now, I don't know what to do.
 So I do nothing.

[colic2bullsgirlore]

I have blocks in place and leave feedback alerting other sellers that they are non payers.

As it is obvious you are prepared to breach an ebay policy if you don't like it why don't you extend the same rights to bidders if they choose to breach policy by not paying?

Why is one policy breach more acceptable than another?

http://community.ebay.com.au/topic/Buying/Feedback-Irrelevant-Buyers/500160341?#msg505112317

"Buyer feedback is like a trophy collection, some people shove them in a cupboard and others want them on display in a cabinet so others can see how brilliant they are.

All buyer feedback can tell anyone who bothers to look is how many items they have bought in the last year from sellers who leave feedback.

They can leave them there on display or they can make their feedback private as they see no kudos in showing how profligate they are in their spending."

The basis of business is to sell items to buyers at a profit.

As you acknowledge above and in many many other threads you believe

....buyer feedback is useless........

 A buyer not paying for an item policy breach  compared to a seller leaving negative positive feedback policy breach after closing a NPB dispute and ebay issuing a strike is like comparing

a parking fine  to murder.

Buyers paying for items after accepting that responsibility is integral to the success of the core business of this site while buyer feedback is a peripheral courtesy....