@amber-eyed-girl wrote:
There used to be a thing where if you opened a Paypal claim, the item has to be as received. So not changed/opened/whatever in any way. I looked at the terms just now and couldn't find it.
It's still there, but not as explicit (or general) as it maybe used to be - this is what they list as qualifiers for SNAD:
Significantly not as described
S11.1 An item may be considered “significantly not as described” if:
The item is completely different to that represented by the seller at the point of sale;
The condition of the item is significantly different to how it was described;
The item is unusable and was not disclosed as such. (Note, this applies to the item in its received state.);
The item is not authentic and was not disclosed as such; or
The item is missing a major portion or quantity.
Which is basically suggesting that if something stops working after it's been received / used, it doesn't count as SNAD.
Whether or not PP will consider a watch in a case like this as SNAD is kind of 50/50 (JMHO, which should not be taken as gospel). A jeweller may say there are (seemingly unspecified) "faults", but if the watch looks, and is working, as described, it doesn't seem like it would meet any of the criteria for SNAD, unless the inner workings of the watch were in some way or another described as completely "fault free".
