what do you do if a purchaser does not pay, and does not respond to inquiries?

[pottering8]

What do you do if a purchaser does not pay, and then does not answer inquiries from the seller as to why?  Could be he has had a computer crash, is ill, or other reasons, but what is a reasonable period for a seller to be patient, because ebay fees of 10% are charged and the seller is left with these fees despite not having received the money.  Can someone please what to do.

[bigbrickshop · Accepted solution]

If you've had no response from the buyer you can open an Unpaid Item case on day 4 after the sale. eBay sends a notification to the buyer and they have 4 days to make payment. If no payment is received you can then close the case and your Final Value Fees will be refunded to your account.

More info

http://pages.ebay.com.au/help/sell/unpaid-items.html