How do I change my email address????

[catsam33]

Hi All,

I have tried to change my email address on ebay but for some reason the personal account page keeps crashing. I have tried to do it on Edge, Chrome and Firefox and no luck. I even downloaded the ebay app and got as far as entering my new email address and when I attempt to verify it comes up with 'Oops! something went wrong'.

Anyone have any ideas how to achieve this feat!!!

[countessalmirena]

You may need the old “clear cache”, possibly together with “cookies”, and if still an issue, a “hard refresh” may be in order.

Are you doing this on a smart device/smart phone, or on a desktop computer?

[catsam33]

I cleared the caches in the browsers in one of my attempts without any joy. Still didn't work. I am using the app on an iPhone. I have been trying to change my email address for the past month without any luck.

[countessalmirena]

Can you try to do this on a computer? The app is known to be glitchy… Or you could try to use the desktop version of eBay on Safari or Edge or other browser on your phone – not the mobile version of eBay if you can manage to switch at the bottom of the browser.

[catsam33]

I have been using the browsers on my desktop (Win 10). Using your suggestion I logged onto ebay using safari on my mobile. Come up with the same error. I am out of ideas at this time.

[countessalmirena]

Perhaps try a different internet connection…?