I am unable to return the item. Button not lit "Confirm returne"

[dukeigor]

I am unable to return the item. Button not lit "Confirm returne"

[sandypebbles]

To add

Have you tried a different browser?

Cleared cookies?

Are you trying from the app on a phone or the full site?

[sandypebbles]

Have you gone through the proper process first by opening the appropriate dispute?

Don't just do something on the seller's say so

Especially when both sellers you have feedback from are in China with poor feedback

Was the item not as described? or faulty? or not arrived?

You want to make sure you go about things the right way or you are'nt covered by the MBG

Do not close any dispute because the seller tells you to, you can't re-open it if you do