hi need ebay ,i cant print off the return label ...just says its not you its us what do i do please

[carde-debor]

need help please as i need a return label  for a product that i bought but was wrong i need to return it , but it wont let me print the label , it just says    its not you its us . please help

[domino-710]

Probably because if an item is not as described - the seller has to send the return lable - & - pay for it.