This comes under โnot as describedโ.
It is not an INR (Item Not Received) case. If you opened an INR case, you would
lose.
Open a return/refund case. Link: https://www.ebay.com.au/help/action?topicid=4041
Choose as the reason for return that parts or item supposed to be included were missing.
Read the Money Back Guarantee policy page thoroughly; you need to be aware of the timeframes because these are adhered to to the nanosecond. https://www.ebay.com.au/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-pol...
Donโt let the request time out. Post here again if you need further advice.
