Fellow buyers and sellers cannot repair anything to do with the site
No eBay staff read here, despite the blurb about tech staff checking for issues etc etc
No staff read anyone’s topics
Unless a fellow member knows what is going on/how to fix it/a work around, you will need to contact eBay
But be aware you will need to do so more than once, the cs rep will tell you they will escalate it to tech becasue that is what their pre written script on the screen will tell them to say..........more than likely it will not go any further than that
