18-09-2020 11:10 PM - edited 18-09-2020 11:11 PM
I haven't received an item that was supposed to be delivered a month ago. I have opened the request and seller didn't reply. I have waited for another two weeks. Now I want ebay to step in, but in the requrest details, there is no such option. As shown in the picture, I should be able to ask ebay to step in on 11th Sep. Now it is already 18th Sep.
What is going on? I am not gonna use ebay again if issues like this cannot be fixed.
on 18-09-2020 11:30 PM
It's been said on the boards that eBay is extending the periods for escalating a dispute because of COVID-19, but what you can do is go to "live chat" at the bottom of the link below and see if they will escalate it for you.
https://www.ebay.com.au/help/home