Cannot find ask ebay to step in

zty41
Community Member

I haven't received an item that was supposed to be delivered a month ago. I have opened the request and seller didn't reply. I have waited for another two weeks. Now I want ebay to step in, but in the requrest details, there is no such option. As shown in the picture, I should be able to ask ebay to step in on 11th Sep. Now it is already 18th Sep. 

 

What is going on? I am not gonna use ebay again if issues like this cannot be fixed. 

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Cannot find ask ebay to step in

It's been said on the boards that eBay is extending the periods for escalating a dispute because of COVID-19, but what you can do is go to "live chat" at the bottom of the link below and see if they will escalate it for you.

 

https://www.ebay.com.au/help/home

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