I am trying to work out how to return a wrong item and am going around in circles

Hi- I am trying to return a wrong item but going around in circles on e-bay as it says that I need to look at my purchase history which doesnlt exist even though the item arrived yesterday,

When I click on the seller site, it says their wesbsite is down.

How can I send a Q to E-Bay to get assistance?

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I am trying to work out how to return a wrong item and am going around in circles

Open a case for item not described. Follow the prompts.

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