I am trying to work out how to return a wrong item and am going around in circles

[astribirgde0]

Hi- I am trying to return a wrong item but going around in circles on e-bay as it says that I need to look at my purchase history which doesnlt exist even though the item arrived yesterday,

When I click on the seller site, it says their wesbsite is down.

How can I send a Q to E-Bay to get assistance?

[davewil1964]

Open a case for item not described. Follow the prompts.