Ever tried to resolve an ongoing tech issue with eBay customer service? Here's a copy of the transcript of the "help" I received using the chat option when I contacted them a short time ago. Frustrating AND useless...
MY FABULOUS 30 MINUTE DATE WITH EBAY CUSTOMER SERVICE
skaterbrodude-3 15:36 PM WHEN WILL I BE ABLE TO REVISE MY RELISTED ITEMS? I HAVE BEEN WAITING FOR FOUR DAYS FOR YOU TO FIX THIS ISSUE. YOU ARE COMPROMISING MY AUCTIONS. ENOUGH IS ENOUGH.
Ajay 15:41 PM I am sorry to inform you that revise the listing option in not yet workingg.
Ajay 15:42 PM I would like to inform you that this has already been escalated to the technical team and they are working on it.
skaterbrodude-3 15:42 PM YOU TOLD ME THAT FOUR DAYS AGO
Ajay 15:43 PM I can understand that but unfortunately it is not yet fixed.
Ajay 15:43 PM I sincerely apologise for the inconvenience you have experienced.
Ajay 15:44 PM May I know the item number you're trying to revise?
skaterbrodude-3 15:45 PM 112566996226
Ajay 15:45 PM May I know the changes you want to do in this listing ?
skaterbrodude-3 15:46 PM and another 11 similar items. I want to lower the starting price to encourage bidding as I have watchers on all these items
Ajay 15:47 PM The starting price of this item currently is AU $12.95 please let know the amount you want to update.
skaterbrodude-3 15:48 PM I want to change the starting price of all 12 items from 12.95 to 9.95. I want to change free post to 2.50 and I want to change the description text to let buyers know that the postage cost is maximum 2.50 no matter how many charts they buy.
Ajay 15:48 PM Let me try to revise the starting price of this item.
skaterbrodude-3 15:49 PM you must also change the postage cost to $2.50 then please
Ajay 15:52 PM I am sorry to inform you that on auction style listing it is not possible to change the starting price..
skaterbrodude-3 15:53 PM since when??? I do it all the time mate
Ajay 15:53 PM Please check the link given below to check this.
Ajay 15:53 PM http://pages.ebay.com.au/help/sell/revising_restrictions.html
skaterbrodude-3 15:55 PM Are there bids? No. You can: Reduce the starting price of your item
Ajay 15:56 PM I can understand that you're right there are no bids on this item.
Ajay 15:58 PM I am sorry it is due to technical issue still not working.
skaterbrodude-3 15:59 PM why is this not affecting other sellers? WHY AM I PREVENTED FROM REVISING MY LISTINGS?
Ajay 16:00 PM I've tried to revise the item number 112570862864 where I changed the starting price from AU$49.96 to AU$49.95 and it has been successfully changed.
Ajay 16:00 PM It not your account many member are facing the same issue .
Ajay 16:01 PM Our team is working on it and it will fixed soon.
skaterbrodude-3 16:01 PM no. nobody is talking about it on the discussion boards.
skaterbrodude-3 16:01 PM if it affected everyone there would be lots of complaints. instead it seems to be just my account that is affected
Ajay 16:01 PM I am escalating this to the concerned team and will get back to you on this.
Ajay 16:02 PM As some of the items are able to revise.
Ajay 16:03 PM Please wait we will get back to you once it will resolved.
skaterbrodude-3 16:03 PM I'VE ALREADY BEEN WAITING FOUR DAYS
Ajay 16:04 PM I can understand that but as it is technical issue it can take time to get fixed.
Ajay 16:04 PM I am really sorry for the inconvenience caused to you.
skaterbrodude-3 16:05 PM If these auctions had been revised as soon as they relisted (like I always do) then these items may have bids instead of just watchers. NOT HAPPY.
Ajay 16:05 PM I can understand that But I will get back to you as soon as I will get the revert from the technical team.
skaterbrodude-3 16:07 PM so you cannot revise my listings. WHO CAN?
Ajay 16:07 PM I am sorry but Currently it is not possible .
skaterbrodude-3 16:08 PM but you just told me you were able to revise a listing. I want to be put in contact with somebody who can change mine.
skaterbrodude-3 16:09 PM or tell me why I am restricted from revising items
Ajay 16:09 PM I am sorry I tried to revise it but did not worked
Ajay 16:09 PM It is techical issue.
