I am locked out of my account.

[nettles0_5]

I am locked out of my account due to the password reset. The email address and phone numbers to which the new passwords are sent are old ones and no longer operational. I contaced ebay but was not sent a response that solved the problem. I have to pay people. I am worried because my hands are tied. What do I do?

[harley_babes_hoard]

I went through all this on my buying ID. My email was old, my phone number was outdated, so I was in an endless loop of changing password, logging in, changing password. I had to ring about 6 times to get someone who could change it all for me. Once they updated all my info and they sent me a link I was able to get in. Keep trying.

[nettles0_5]

Thank you. Very long waits online chat and phone numbers - hours. Could take weeks to actually reach someone but will keep trying.

[harley_babes_hoard]

don't waste your time on email or online chat. Just keep ringing. I found late afternoon the best time to get through. I think the longest I had to wait was about 1/2 hour

[nettles0_5]

OK. I'll just keep ringing. Thanks.

[honest.johns.phones]

I had same problem and waiting customers. eBays best advice was to make a new account. eBay CSR's are real problem solvers.

You will have more luck trying to get a pw reset on your email address.

[davewil1964]

2 and a half months, crazy. I suspect the issue has been resolved. Especially as it was the change password thing.

[honest.johns.phones]

I'm just flattered that I have you as a follower 🙂

[heidi8691]

This has happened to me also. What a joke!!!

[davewil1964]

The 4 year old password change requirement? Maybe you should log in more often.