Australia - Ebay account issue - need to speak to a real person as Ebay text help forum useless

[ducatigirl.089]

With the recent managed payment changes to ebay and need update a photo id< my account did not accept it> I have spent hours and hours on their stupid text chat help with so called ebay help consultants. Whilst they come across as wanting to help you and resolve my issue, they are useless and have no assisted me all. All I have had from them is lip service and no action. I have also tried to call the numbers for ebay australia and they dont answer the phone. It is a recorded message directing you to use the self help and text chat line. GRRRRR....They are witholding my funds until some of my information is corrected. I cannot see that any of the information is not correct but am stuck in limbo with this issue that i cannot speak to real people about. Any ideas that anyone has that may have dealt with a similar issue, please respond...  

[davewil1964]

You should have access to a Managed Payments phone number. Look in Seller Hub.

Failing that re-upload your details. That has anecdotally worked for others.

[sabre-computers]

Same or VERY similar issue here ,, ebay help just talk in CIRCLES never actually answer the question and then pass you on to a spe3ci8alist team ,, and they do the SAME. i MANAGED TO GET THROUGH AFTER 5 DAYS AND HOURS AND HOURS OF TIME , GOIT THROUGH TO A manager OF THAT spe$cial SECTION AND again HE REFUSED TO Account fopr the PRETEND debt ??? **bleep** he REFUSED to show me how or about what I owee them money.. WHAT A JOKE

[sugar249]

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@sabre-computers wrote:

Same or VERY similar issue here ,, ebay help just talk in CIRCLES never actually answer the question and then pass you on to a spe3ci8alist team ,, and they do the SAME. i MANAGED TO GET THROUGH AFTER 5 DAYS AND HOURS AND HOURS OF TIME , GOIT THROUGH TO A manager OF THAT spe$cial SECTION AND again HE REFUSED TO Account fopr the PRETEND debt ??? **bleep** he REFUSED to show me how or about what I owee them money.. WHAT A JOKE

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Well if you yelled at him like you are yelling at us, I would have hung up on you.