Dispute on supplier where item was only partially delivered

[adfount]

Can you please advise me how I proceed with a dispute on a partially delivered item. 

[sandypebbles]

Partly delivered as in a case of a missing box (say, box 1 of 2 where only one was delivered) 

Or

Partly delivered as in the package was supposed to be 'combined' and not everything was in the package 

OR

Partly delivered as in one package and the item did not include parts that the item description said it did

Is this from the seller with the terrible feedback?

[countessalmirena]

I’m interspersing my comments in the quoted material below.

Quoting:

❝How to report an item that hasn't arrived through My eBay

What to do if you've only received some of the items you've purchased

[When you have multiple transactions from one seller, each with separate item numbers - i.e., from separate listings] If you bought multiple items from the same seller, but something was missing when your order arrived, you can use [this link:

Report an item you didn't receive] to report that you didn't receive an item.

[However, if your purchase was one transaction - one listing with one item number - you must handle it differently, as an INAD/SNAD dispute (Item Not As Described / Significantly Not As Described case). You must not open a INR case because the seller will immediately win that, since the seller can prove delivery status from the tracking number.] For sets and bundled items, if something's missing, you need to open a return request instead. [There is an option within this return request to specify that you have only received part of your order.] For example, if you bought a set of six paintbrushes but only received four, you can return the set for a full refund or the seller may offer to let you keep the ones you received and give you a partial refund.

Ask eBay to step in and help

If the seller hasn't responded, or hasn't provided a resolution after 3 business days, you can ask us to step in. You have up to 21 business days from when you opened the original request.

Learn more about asking eBay to step in and help.❞

 

[countessalmirena · Accepted solution]

ADDITIONAL

If you have already opened the wrong dispute on eBay, you could try opening the correct one - but you may not be able to. You may be able to contact eBay CS through Live Chat and ask for the correct dispute to be opened by them, but while that’s possible, it’s not probable.

You could open a dispute in PayPal (Buyer Protection) if eBay is a bust, and assuming you paid via PayPal. PayPal BP has a timeframe of 180 days from date of transaction.

You could ask your card issuer/bank to start a chargeback if PayPal is not an option, assuming you funded the purchase from your credit or debit card (incl. through PayPal as long as the purchase was funded from your card). Timeframe varies according to your bank’s T&Cs and specific card’s T&Cs. Longest timeframe I’ve ever seen is 6 months but most give less time than that (2 months, 3 months?).

[adfount]

Too hard. I give up

[davewil1964]

Your loss.

You asked a question, you were given relevant information, but have decided a few minutes reading up on how eBay works is worth more than what you paid.

[sandypebbles]

And another potentially dodgy seller gets away with it

Not sure how a few clicks is hard

[countessalmirena]

OP, it really is not hard at all.

I would never give a fraudulent or cheating seller the satisfaction of keeping my money in a bad transaction. I doubt it would take more than a few minutes to open a PayPal claim. Do you want the link to get things started?

In the case of a chargeback, I would pick up the phone and make my request. The bank will send you a form to complete by email; 3-10 minutes later, you’d have completed it and emailed it back.