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Emails not being sent

We received an email from ebay saying an email we sent violated their policy which is fine but the example they included was some mass of characters and letters then @members.ebay.com.au and I have no way of knowing who this relates to because when I...

Refund of the item

Hi everyone, I have an issue with the refund. The payment method I used to pay for the item was a combination of a coupon and part of the cash. The coupon was from the best price guarantee. The item was faulty and was returned to the seller. The refu...

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  • 229 Views
  • 1 replies
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Return details

I initiated a refund, I got the refund as well, but the item was due to be returned by 12 May but it's showing nothing in my purchase history and I am unable to see any return details or how I need to make a return. If someone can help please. Thanks

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print pick list option not working

When I go into sold notifications at the bell symbol on the top right hand corner it usually shows me all sold items with an option to print a pick list, but instead it takes me to sold and awaiting postage page and I have to manually open each item ...

RE: Help with a faulty product which had 10 years warranty and high rated seller is not replying.

Hi, I need help.I purchased Ryobi 36V 40V 8.0Ah Replacement battery as below https://www.ebay.com.au/itm/315790861031 The seller had so high rating and the product mentioned about 10 years warranty. I used it twice for my ryobi lawn mower and it does...

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  • 531 Views
  • 7 replies
  • 0 Helpful

Payment on hold

Payment is on hold . Buyer has received item but app wouldn’t accept tracking number. What can I do to be paid please?

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  • 1239 Views
  • 1 replies
  • 0 Helpful

Refund has not been proccessed

I bought items from China. They have a representative in Sydney, Australia. After the items arrived, I noticed they were not working, so I returned them using registered post.However, due to family reasons, I went overseas and wasn’t able to track th...

Horrible sales nightmare

My husband and I set up an eBay account in 2012 and within the last two months we started selling Microsoft software. It was such a nightmare that I can't sleep at night now. First, all Microsoft software, if retailed from Microsoft Corporation, the ...

User avatar by • Community Member
  • 321 Views
  • 3 replies
  • 0 Helpful

Can buyers see my name?

Hey fellas, As an eBay seller, I understand that my personal name and address may be visible to buyers in certain cases. Can you clarify what specific personal information is visible to buyers when I was to have an eBay STORE? Can buyers still see my...

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