Payment on Hold

[sassyy19]

I have received numerous messages saying the bag I sold has not been sent. It was sent and has been received. 

[*casey* · Accepted solution]

If you were paid for the boots you sold, then you are  signed up for managed payments but your payment for the bag will still be on hold as you're an irregular seller.

Did you upload tracking ?

You have a second , what appears to be , identical bag for sale.

Is that correct or a mistake ?

[countessalmirena · Accepted solution]

@sassyy19,

No. Being signed up for Managed Payments is different to having sold things on eBay some years ago. In the interim there has been a huge change.

eBay entered into an agreement with Adyen to set up an in-house payment system. Buyers now pay the seller indirectly, as the payment is processed by Adyen and goes to eBay. eBay holds the payment for a period of time (usually 30 days) if the seller in question is new or hadn’t sold recently, or if there’s a notable change in seller’s selling activity. This is a risk mitigation against fraud.

Once a seller is selling regularly enough to no longer be considered “new”, the funds will be disbursed to the seller as per the seller’s payout schedule, to the seller’s verified bank account. The funds disbursed will be minus any fees payable to eBay.

So… you need to have signed up to MP (Managed Payments) specifically.

This involves verifying your bank account as explained here: https://www.ebay.com.au/help/selling/getting-paid/registering-seller?id=4792

It must be an everyday transactional account - that is, a bank account from which funds can be withdrawn as well as into which funds can be deposited. It must be an Australian bank account. The name on the account must match the name on your eBay account exactly.

Verification is via one of two methods:

   1) login credentials, or

   2) microdeposits.

(Login credentials is the fastest method, but you should of course change your bank account password after verifying the account.)

Secondly - you must verify your identity. eBay seems to accept only two documents for photo ID: driver licence or passport. It’s a terrible setup for many people; for some reason eBay just can’t verify photo ID such as Proof of Age card, or Keypass.

If you haven’t done these things, you won’t receive your money. No need to rail at eBay on this topic: it’s the result of beefed-up Australian legislation re money laundering and fraudulent financial behaviour.

[*casey*]

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@sassyy19 wrote:

"It seems impossible to find anyone to contact. It is an automated answer by a computer"

Take on board everything that's been mentioned here and if you need to talk to eBay, go to eBay Help at the top of the page, follow the prompts until you   get to the automated assistant and ask to speak to a supervisor

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[davewil1964]

Did you upload the tracking to the sale?

If not, do so now.

[sandypebbles · Accepted solution]

As already explained, Managed Payments

The one and only option for every seller to be paid

And again, the hold on funds is because you havre not sold in a long time, all the items you have sold over the years does not count for the here and no

Only you know if you signed up and we’re verified to sell, in the present

It is not simply a matter of eBay having your bank details, so no, that does not mean you are signed up

Have you read the link Countess posted? And then that Padi posted again?

You have to do all steps and then you have to be verified

And then the 30 day hold will still apply to you after that

And having the tracking is not good enough, you need to actually upload it, and if you haven’t, that is another issue

There is really no more we can tell you, you have been given the information and links several times

What you choose to do with it is up to you

[imastawka · Accepted solution]

 OP has been given multiple links, and advice, but has decided not to read any of them and think they know better.

Can't help those who can't help themselves.

It's really not that hard.

[padi*0409]

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@imastawka wrote:

Can't help those who can't help themselves.

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So true Stawks, maybe we should have a group hug for the OP...................?

[imastawka]

Say what now??

[*casey* · Accepted solution]

I think there's more to this than meets the eye.

@sassyy19

"I have received numerous messages saying the bag I sold has not been sent

It looks like automated from ebay"

What exactly do the messages say ?  Can you post one of the messages ?

"I have an account showing all the items I have sold over the years"

When advised on your own thread to make yourself aware  of a buyer's MBG with you as the  seller  because you were selling high end  goods, your reply was:

"There is only 1 bag of mine and I sold a pair of boots that were too small. I am not really use to buying or selling much on ebay especially since I have read so many bad Reviews about Ebay "

Were the boots cash on pick up or did eBay pay you after a 30 day hold  ?

If eBay paid you, then there's a good chance you're already signed up for managed payments as the sale was in the last 6 months.

If not, then as already advised,  you're not going to receive any money until you have signed up  and your payment will still be on hold.

You need to upload tracking NOW.

"I have emails from buyer saying it was received" 

If  you need to contact eBay at any stage, point out that the buyer's given you feedback and they'll also be able to read the message from the buyer saying that the bag was received

And remember, experienced members are trying to help you.

[twyngwyn]

But…..you still have the bag for sale?????