on โ20-01-2024 07:43 AM
What do i do when buyer falsely claims item is faulty and gets a refund but then wont return item
on โ20-01-2024 08:08 AM
You normally go through the correct process, where the buyer lodges a case, you send a return lable (via Ebay case), buyer returns item, than refund is made if legit.
Sounds like you just sent a refund, without going through the formal channel. Or the buyer had lodged a case, but you didnt respond correctly.
on โ20-01-2024 08:45 AM
You certainly don't leave such a buyer positive feedback as you have done
And a feedback comment that makes no sense asking for help is not going to achieve anything