Where do I stand?

[kate399]

I hope somebody can advise me with my problem. Purchased a Samsung Tablet from eBay,  no problem with seller as he posted quickly with " Do not safe drop- signature on delivery".  However our brilliant postal service decided to leave it outside my front door.  Guess what? It's no longer there when I got home.  Who will end up out of pocket for Auspost mistake.  I hope it's not me or the seller.

[papermoon.lady]

You have to open a case with AusPost, and if they don't help, you can go to the postal ombudsman.

Did the tracking confirm "signature on delivery"? These days (because of COVID) it is enough to be present (not to sign), but the recipient must be there and the parcel contractor must see him and confirm his identity (in case he does not know him).

[jellybirddesigns]

This is an Aus Post issue.

If you jump onto the FB page and send them a private message, they are really good at responding within a few hours.

For peace of mind, I would highly recommend getting a PO Box for all mail or a Parcel Locker (which is on a per-use basis and requires a pin to open which also serves a your signature) at a minimum for deliveries that cannot be left in your mail box. 

[papermoon.lady]

Did they tell you they left it at the front door by the way?

If the tracking only says it was safe dropped, well, it could be hidden somewhere in your garden... Have a look around.

If you ask AusPost on FB, they will have to provide photos. 

[kate399]

Thank you for your help. I have contacted Auspost who confirm that it was left at my front door.  They have now gone quiet as to why it was left there & not taken to the post office as they should have done.  This was a $900+ item so I don't feel like just walking away from the problem.

[jellybirddesigns]

They've probably gone quiet as the customer centre is now closed for the weekend.

You may only get a further response on Monday.

[papermoon.lady]

They should also provide photos... Sometimes they deliver to the wrong place/door...

[jellybirddesigns]

Even so, @papermoon - the item was Sig on Delivery with the caveat not to safe drop. It was never ok to leave it in the first place.

[papermoon.lady]

Yes, if it is really lost they should definitely compensate the OP.

This happened to me too once... So... the new parcel contractor thought that "signature required" meant HIS signature, so he signed and dropped the parcel in front of my door in full view on top of that, not even hidden behind the screen door or anything... And of course it disappeared. My item was not very expensive, I mean, I had not paid much because it was a bargain. They fully compensated me, but the item was worth much more and I never found it again at that price... 😞

[jellybirddesigns]

Yes, this is definitely on Aus Post. I hope the OP gets proper resolution.

Very irritating when that happens!