confusing message from seller
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โ23-09-2021 02:24 PM - edited โ23-09-2021 02:25 PM
Hi Ebay forum.
I recently bought an item which was not delivered. I contacted Ebay and also the seller about the item, and I received this message:
Dear customer,
Could you please close the ebay request because the ebay will automatically make a full refund within a days.
If the item are still not arrive by Friday, please let us know and we would like to make a full refund.
Thank you and sorry for any inconvenience caused.
So am I going to receive a refund, or is he still going to send the item, it has 2 different options in his email.
Thank you forum.
Re: confusing message from seller
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โ23-09-2021 02:28 PM - edited โ23-09-2021 02:29 PM
DO NOT close the dispute until you are satisfied with the seller's actions. You CANNOT reopen a closed case, this is a very common tactic sellers use to get out of their obligations.
"Start me up I'll never stop......"
Re: confusing message from seller
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on โ23-09-2021 02:33 PM
Oh no, I closed it because he sent to me another email saying to cancel the request, I'm not an experienced Ebay buyer. So worst case scenario I get a refund?
Re: confusing message from seller
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on โ23-09-2021 02:35 PM
You can still open a case in PayPal if you used it to pay, and do not close it until the issue is resolved...
Re: confusing message from seller
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on โ23-09-2021 02:40 PM
Yes, I did use Paypal,
This was the message I received by the buyer when I closed the issue:
Re: confusing message from seller
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on โ23-09-2021 02:44 PM
As padi said, cases cannot be reopened, so it is a common tactic to convince buyers to close cases before a refund actually happens, and then they are going to ignore you if you ask "where is my refund". Luckily you can still open a case in PayPal, so you should get your money back.
Re: confusing message from seller
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โ23-09-2021 02:44 PM - edited โ23-09-2021 02:46 PM
Before you open a Paypal dispute which you could more easily lose, go to the link below and scroll to the bottom and use the "contact us" option then ask to speak to a representative and explain what has happened with the seller getting you to close the case, and see if they'll reopen it for you.
https://www.ebay.com.au/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042
"Start me up I'll never stop......"
Re: confusing message from seller
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on โ23-09-2021 02:46 PM
OK thanks for your information forum, Ill certainly do that.
Kind regards.
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โ23-09-2021 03:02 PM - edited โ23-09-2021 03:02 PM
*Self edited
Re: confusing message from seller
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on โ08-10-2021 04:35 PM
I had few of those in the beginning of pandemic (as a customer). We all remember how bad post was.
I either had eBay to refund me or sellers did so on their own.
Items did eventually arrived (some few month later). At this point I contacted respective seller and organised a payment.
I know I can trust myself to do the right thing, but I would not trust others to be same.
Rudolf

