if I close a return case , am I still able to ask seller to cancel transaction?

[gemmababe2001]

question : 

im wondering if its possible if I close a return case , am I still able to ask seller to cancel transaction?

background

i bought an item, the selleer had not sent it yet

 i found out what the seller had told me in response to a question I asked before purchasing is not correct

that means I cannot use the item

the item has not been sent

 the seller was not responding to my messages regarding the item being unsuitable

i yried calling ebay and they are not available to help

I got could only see the option to return the item

 really i wanted to request to cancel the transaction butcoud not seee this option

  after opening the return, i see it askds me to send the item back, which i cant as it hasnt been sent

im wondering if its possible if I close a return case , am I still able to ask seller to cancel transaction?

 if so how do I find that option using a desktop pc pleaase?

[davewil1964]

If you hadn't received the item, you should have opened an Item Not Received case. A return case, by definition, means you received the item.

I have no idea how you can proceed now. Maybe chalk it up to experience.

[repentatleisure1952]

When did you order the item?

Where is it coming from?

How do you know the item has not been shipped?

What type of "return case" did you open?

[gemmababe2001]

13 november

possibly australia

it was not showing as shipped in my purchase history

 I dont understadn the third question, all I could find was in the photo

I had been trying to contac tthe seller since Friday and they were not respondng to my messages

[repentatleisure1952]

"possibly australia"...what does that mean?

Have you clicked on the seller's feedback to see where they are registered.

You only purchased two business days ago.

Not all sellers print shipping details thru eBay...so what is in your purchase history at this stage does not matter.

At this stage all you can do is wait for the sellers next move....what's their feedback like?

What is the Last Estimated Delivery Date?

If you don't hear from the seller all you can do is wait for the item to arrive & deal with it then.