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How do I make a complaint. They lost my iPhone & don't acknowledge my emails

grammy7745
Community Member

On 9th April 2014 I sent my iPhone for repair under warranty to the supplier .   They received it then lost it & have not acknowledge my pleas for a refund.  It's been missing for over 8 weeks.

 

I have documentation of PayPal receipt of  purchase on 19th November 2013.   Also copies of warranty, & Australia Post evidence that the iPhone was delivered & collected.

 

My family purchased the iPhone for me as a present.   They are all very disappointed.    We will never deal with this company again & I am not confident to buy anything from ebay sellers.

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