How do you contact eBay when you have not received a refund

[smit-georg]

I returned an item after the seller asked me to.  The seller stated that they would accept a request for a refund.  The item was returned and was delivered to the seller on 04/08/2021.  The promised refund has not been given by the seller.  eBay has sent me an email asking if I received the refund and if not to contact them so that they can step in and assist me.  However there is no way to contact eBay.  I followed the steps that they have given where they say press on the button and a prompt will come up saying ask eBay to step in, but no prompt like that comes it.  It merely takes me to a page showing the 4 steps, the last step being refund issued which is not highlighted.  I can't get any further and can't connect with eBay eventhough they are asking me to.  Can anyone help?

[countessalmirena]

The Contact Us link now has some extra rigmarole... The pop-up window on the right bottom of the screen has some prepared options designed to stop people from actually connecting with a Live Chat agent.

I don't quite know how I managed it, but I went through the options until I was finally able to request a phone call.

[kopenhagen5]

Select help at the top of the page and scroll to contact us.