How is an Australian seller not based in Australia?

[ivak245]

I bought a laptop battery which stated that it was located in Melbourne.  The ad clearly states "3 year warranty".  After 18 months, the battery has nearly died, so I thought I would contact the seller and see if I can get a replacement. Of course they ignored my request, so I thought a phone call or letter may help- except when I dug deeper I found out they are based in Hong Kong! So a letter to ACCC will be pointless. Trying to get Ebay to do anything is useless, because it is outside the 90 day return period.  I have run out of ideas. 

(Or is Hong Kong one of the new outer suburbs of Melbourne?)

[repentatleisure1952]

This could have been avoided by clicking on the seller's feedback prior to purchase... something that every buyer should do.

You would have seen they are registered as being in Hong Kong.

There is no "90 day return period".

eBay offer a 30 day money back guarantee.https://www.ebay.com.au/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-pol...

[sandypebbles]

I wondered what the 90 day comment was about?

Edit *To OP

also just to clarify my comment above, I meant eBay not touching sellers registered in China/Hong Kong for being dodgy in general in the 30 day time limit, rather than the 30 day MBG guarantee not applying for items sold by such sellers

Still both things easily avoidable by checking feedback first