Item not received

[fishes49]

Gemini Multimedia Die Cutting Machine Order number:  Seller ID:  Quantity:  1 Request ID:  5317278732 Request opened:  29 May 2023 This item has not arrived and after complaining to EBay, I still have not heard from the seller. i would like my money returned. Thank you

[sandypebbles]

When you say you 'complained to eBay' do you mean you actually opened an actual item not received dispute, or did you just send eBay a message?

You need to follow the correct process, and follow through with it

As you were answered the last time you posted the same thing

https://community.ebay.com.au/t5/Buying-on-eBay/I-ordered-an-item-on-the-30th-April-and-was-given-th...

[fishes49]

Opened an item not received dispute with EBay after a struggle to find an area to post this complaint. Was informed that after today I would receive a refund if seller did not respond. Seller has at no point since original order had any contact with me. I'm just trying to get my money back from an unscrupulous seller or EBay and since there seems to be no direct place to sort out this issue have had to post on this complaint.

[sandypebbles]

Once again, posting on the member to member forum is NOT contacting eBay, and will not be seen by eBay.

You have a 'direct place' , you say you opened a dispute and you need to follow through with it.

That is how do what needs to be done

There is nowhere else to 'post a complaint' because you do that by opening, and following through with opening the appropriate dispute

The seller does not need to contact you for you to follow through with the dispute you say you opened , that is your responsibility to do

If you do not follow through with it, eBay see that as meaning you and the seller have reached an agreement and will close the case in the seller's favour

So follow through with it

[gutterpunkz05]

Posting on these boards, does not equate to contacting or complaining to ebay.

No one here has your money, nor will they be responsible for refunding you in anyway.

Read replies to your threads, or learn how to use the help tab.

[papermoon.lady]

If the seller does not respond to the request, you have to ask eBay to step in. I don't remember how many business days sellers have to respond, I think 3 or 4. You should be able to ask ebay to step in soon, and you probably already can. Look at your case and see if there is a link to ask eBay to step in.

We are ordinary members here, not eBay staff, so we cannot help directly, but only give you advice.