Problems lodging a complaint

[danieltrentin002]

I purchased a 700 x 32 bycycle tyre and received a 700 x 28 tyre instead.   I raised a report (2-191271762785) on this as the seller said I could return the item at my cost and I didn't think it was fair I should pay.   Anyway, the eBay AI 'assessment' closed the report and I cannot raise a new one against this seller.   Is this fair?   It appears eBay is on an efficiency drive to remove the human interface for issue resolution.   I don't like where this is heading - eBay was my choise for on line purchases, but now I need to think twice about using them, unless I get a suitable explanation, not just a simple message saying AI assessment is OK so report is closed.   Thanks 

[countessalmirena]

Did you actually open a return / refund request under the MBG?

The seller doesn’t get a say if it’s genuinely an Item not as described case. You open the case, choose the option “not as described”, seller must then provide paid return shipping label, you use the label on parcel to return the item (it will be tracked), and upon its return seller is to refund you in full, including the original postage.

If seller doesn’t act within the appropriate timeframe, you escalate by asking eBay to step in. Don’t let the dispute time out as that will mean permanent closure of the case without a refund.

All details (including those crucial timeframes) are here: https://www.ebay.com.au/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-pol...

EDIT: it sounds as though you’ve reported the seller rather than opened a dispute. They’re not the same thing.