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Problems lodging a complaint
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on 10-03-2025 08:04 PM
I purchased a 700 x 32 bycycle tyre and received a 700 x 28 tyre instead. I raised a report (2-191271762785) on this as the seller said I could return the item at my cost and I didn't think it was fair I should pay. Anyway, the eBay AI 'assessment' closed the report and I cannot raise a new one against this seller. Is this fair? It appears eBay is on an efficiency drive to remove the human interface for issue resolution. I don't like where this is heading - eBay was my choise for on line purchases, but now I need to think twice about using them, unless I get a suitable explanation, not just a simple message saying AI assessment is OK so report is closed. Thanks
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10-03-2025
08:31 PM
If you open a return request for not as described, the seller must pay for return postage.
If they don't pay the postage, you get a refund and also keep the items.
That's just how the process works.
If the item was not as described and you didn't get a refund, then you obviously didn't follow the correct procedure - simples.
That being said... if you haven't opened a return request and you're still within the time frame, the option to do so should still be available. My advice would be to use this option.
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