Proper Process for Return Resolution

[lp1bloke]

I purchased a Sunshine Recorder on ebay just over a month ago. It arrived and I unpacked it to find that the three items inside were nothing to do with a Sunshine Recorder, just some pieces of machined metal. I initiated a Return for Refund with images, and within 30 minutes had received a phone call and messages from the seller stating they apologised for the inconvenience, they had made a mistake, and they would send the proper item with a Tracking Number, as soon as I closed the Return Request.

My question is:

Do I close the Return Request before I receive the correct item (as the rules state I cannot reopen the Return Request if I close it now), or should I leave it open and ask the seller to send anyway??

[countessalmirena]

The seller is playing you

OR

The seller doesn’t have a clue how eBay works.

Once you close an eBay return request, it can’t be reopened.

Thr seller should absolutely not have phoned you. Communication in an MBG case should be within the case, not via phone.

Ignore the request to close the case. If seller doesn’t provide you with return shipment label, escalate by asking eBay to step in once that option becomes visible in the case.

Also - I strongly suggest you ask for full refund. Why trust a seller who’s already shown bad behaviour to send you the real thing?