Buyers removing Neutral and Neg feedback

[gpx5000]

I recently made a purchase for $400, the seller sent it to the wrong address, then the controller was faulty, the advert says that items are sent within 1 day, 3 days later, I tried to cancel the order, but the seller posted it instead.

I left neutral feedback, but now it's disappeared,  how can this be beneficial for future buyers, if sellers are getting feedback removed? It's not a level playing field.

Anyone else experienced this?

[*casey*]

"I recently made a purchase for $400, the seller sent it to the wrong address, then the controller was faulty"

Did you file an " item not as described" dispute  through eBay's Money Back Guarantee ?

90 items sold

Only 12  feedback  for selling received with 3 of those over a year ago.

A   neg and three positive 'Automated Feedback'  from eBay.

I agree with Sandy , such a shame that you didn't leave a warranted neg within the feedback rules , to warn other buyers

[gpx5000]

Yes, I got onto ebay support, they said the seller has removed 4 neg or neutral feedbacks, as they didn't agree with what was said. Makes a joke of the feedback system

[sandypebbles]

Once again, the seller cannot remove feedback. It is not possible, so eBay has told you rubbish.

If feedback was removed it was removed by EBAY, not the seller.

But it seems you would rather believe what you were told from an eBay staff member who was reading from a script, rather than factual replies from members who know what they are talking about

[gpx5000]

So from what I was told, was the seller can request removal of neg ot neutral feedback, it gets looked at by AI, then removed, no human, apart from the seller are involved. And feedback can't be reinstated once removed