Faulty item no communication follow up from seller

[greggyd71]

Hi I purchased a new microwave on Ebay in October 2022.  It's now faulty.  Not working flashing power.  I contacted seller and they said send video of faulty item.  I did that twice.  Now no reply and my purchase doesn't come up in Purchase History only via original emails so I can't ask Ebay to step in.  Can't find a general email for Ebay so I am lost.  Do I just place a negative review to jolt the seller.  Any tips.  Thanks Greg

[daydreams_12 · Accepted solution]

Very few items on Ebay have genuine warranty, no matter what the listing may say.  If the purchase was from Manufacturer or Licensed Resller that is a different thing and may be covered.  If from O/S definately not.  You are well out of time for Ebay to help.  If you paid through paypal, you may just get in as time limit there is 180 days.

To go to purchase history, change date on drop down menu to date required.

Emailing Ebay is totally useless by the way as it is purely a bot reply you will get. 

[greggyd71 · Accepted solution]

Thank you very much for your advice. We paid through our credit card not sure whether they would cover us. Will be asking my staff to avoid Ebay going forward as they a very disappointing service.

[countessalmirena · Accepted solution]

OP, you cannot use your credit card or PayPal as a product warranty. If the microwave oven was fine when it arrived, I very much doubt that your card provider / bank will authorize a chargeback. The same is true of eBay’s MBG. For a product warranty, you must buy from an authorised Australian business. Am I right in assuming that the price was considerably cheaper…? Was it bought from an overseas seller? (China, perhaps?) Was it listed as unbranded, or a brand unknown in Australia (and almost certainly without a compliance regulatory mark?