How do I complain about a vendor who harasses me after negative feedback?

[john5davies]

I gave negative feedback about a seller. Now they keep on sending emails asking me to withdraw the feedback. I just want them to stop!

[sandypebbles]

Is this the seller in China?

As mentioned, block the emails

If they are the one in China, eBay won’t do anything about them

But if they are sending you messages via eBay, report those anyway

How many have they sent?

Where they all the same copy and paste message or different messages?

Did the listing say the item came with instructions?

[papermoon.lady]

I just checked and no, the listing didn't mention instructions, although there are "some" instructions in the listing itself. I wouldn't be happy about receiving harassing messages either though. The seller seems to know that he can't offer a partial refund to have the negative feedback removed, or it would be feedback extortion, so he just sends several messages to the buyer just asking to revise it. If the seller thinks that instructions were not mentioned and that the feedback is unfair, he should contact eBay to have it removed instead of harassing the buyer.

[sandypebbles]

Yes, I agree that sending several messages is not appropriate . Just wondered, since the neg is based on their not being instructions, if the listing indicated there were any included

[arctoph_49]

Yes, wrong approach. The seller could possibly have had the feedback removed, but harassing the buyer was not a good idea.

[john5davies]

Just to clarify... the original complaint was that the item did not work. The seller responded that it would work if I had followed the instructions. There were no instructions, hence the negative feedback.