Today eBay did not accept my carefully entered password.

helper765
Community Member

When eBay did not accept my carefully entered password (several times) to make a purchase, I attempted to create a new account.  eBay then told me my email address is already associated with another account (and I know that would be my normal account) and would not let me proceed.  It was the same email address that I used when trying to sign in earlier.  Normally I have no trouble signing in to make a purchase on eBay.

 

How do I get my usual password recognized for making future purchases?

 

Ken Davie

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This is often due to a site glitch or a browser problem.

 

Try clearing cookies n temp internet files then clear history on your browser. (Use Chrome or Firefox)

Restart computer and try again.

Make sure your eBay ID name is exactly correct. (No spaces)