What can I do when an item purchased has a fault and seller refuses to do a refund?

[lynne.w2]

Item has a 12 month warranty. The seller said sent it back but I will be without it for 4 to 8 weeks or longer, but I need this item. Now they say it's fair wear & tear which isn't possible as I only bought it in March.  Unsure if anyone here can advise my next step.

[sandypebbles · Accepted solution]

Seller is registered in Hong Kong

For a warranty to be anything more than a word on the screen, the seller needs to be an authorised seller/re-seller AND registered in Australia 

[lynne.w2 · Accepted solution]

Learn a valuable lesson, be it a very expensive one. Thank you to all who commented 🙂

[padi*0409]

Unless the item was bought from an authorised Australian seller/reseller/distributor, the warranty is simply not valid.

What is the item number (RHS of the listing page?)

[lynne.w2]

Item # 254906890153 sent from Sydney. Is this what you were asking for?

[padi*0409]

Galaxy S9 phone ? If you click on the feedback it shows the seller is registered in Hong Kong so you have no warranty on it at all.

[padi*0409]

To add, it's always best to buy electronic items from a proper store, there's a very good chance your phone was not new at all, but a refurbished one.

[papermoon.lady]

What is the fault? Even authorized resellers actually ask to send back an item. They do have to see it. Why has the seller changed his mind (saying it's normal wear)? Can you still send it back? Edit: 96.4% positive feedback is not good..., and the seller is actually registered in Hong Kong.

[lynne.w2]

Thanks for your comments, expensive lesson learnt. The problem is the camera, all photos come out blurry.

[kopenhagen5]

Just an obvious one, but have you removed the small packing plastic cover over the lens ?

[papermoon.lady]

Were the photos OK when you first got the phone? Have you looked at the settings? Maybe the photos are too magnified/the camera is zooming in too much?

Have you cleaned the lens? Maybe the lens is just dirty?