Why is ebay not contactable about not receiving my item and then closing my case because I have not

[johnno-58]

Why does Ebay close a no show delivery case because I have not looked at my messages for 21 business days? I was waiting for a message from Ebay. The seller told me to go through Ebay for a refund and Ebay would handle it.. What action was I supposed to do to get a refund.. I bought this item on the 6th of June and NOTHING has shown up.. Contacted seller and told it was delivered , But no. Tracked item to somewhere in the USA and it was classed as delivered.. NO communication response from the seller after that.. Ebay said that they would look into it and ended up closing the case due to inactivity or something.. Is Ebay just a large computer that sends predetermined responses to us with NO human involvement other than Ai.. How do I get their attention to get my money back folks

[sandypebbles]

You get your money back back by opening and following through with an item not received dispute

Not waiting for the seller, not waiting for a message

The case was closed due to inactivity because you did not follow through with

By you doing nothing, that signals to eBay you have resolved things from the seller and are happy

You cannot reopen a case once it has been closed

If you paid with PayPal you have 180 days for a dispute there

No need to ‘involve eBay’ outside you opening and following through with the dispute