cancelling an order

I inadvertently ordered two of the same things on ebay and I have been trying to cancel one of them.   The seller agrees with me doing this.  Ebay sent me via comp. a form to submit to be able to do this, the only trouble is when I hit the submit button, it takes me to a page which says it cannot help at this time, I have been trying for 20 hours to overcome this, with no success.  I have not paid any monies yet.   Can you help me?

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