how to contact a non-responsive seller

[rbtbj6]

I entered into a purchase by clicking buy it now, after attempting to contact a seller and making offers prior to doing so with no response. I figured clicking buy it now would elicit a response, however it has not. Is there some way to contact a seller other than through the 'contact seller' tab?

[repentatleisure1952 · Accepted solution]

No.

What response do you now require from the seller?

Did the seller have Make An Offer enabled on the listing?

If you do not pay perhaps that will lead to a response... in the form of an Unpaid Item Case...idk

[heather7176 · Accepted solution]

I have the same problem with a seller too. He won't respond to my messages re needing a postage number for Australia Post to try to find my parcel. He said that it would be coming free via Australia Post and it would be in my hand 3-5 Feb, having been purchased on 23 Jan, Now I see the purchase has a delivery of up to 22 Feb, so it must be coming from overseas. I am trying to get in touch with Ebay to talk about this matter. Australia Post said one needs to report a parcel missing 3 days after final date listed. I reported it 5 days after. The seller wont talk at all. Even when I ask about buying another one of his prodiucts to test the waters with this guy. Please help me as it's a right mess.

[lyndal1838 · Accepted solution]

You need to see the answers on your own thread.....this thread is about another problem.

[sandypebbles]

I do not believe you were/are not aware Buy It Now means exactly that

You bought it

You pay

The seller has been charged fees on the sale

The seller does not need to contact you

You need to pay

end of 

[omnisupplies]

The seller gets a full refund if you return or cancel order especially when they wrongly advertise their product and mislead you

[sandypebbles]

Nothing to do with with this fake time waster buyer posted about

[rbtbj6]

Sandypebbles, the buyer needs to send an invoice so I knew where to send money to. I was more than happy to pay for the item and hope that the seller was charged fees. I am well aware of what buy it no means. Perhaps you do not understand what I meant in my original post. Would you send $20k into the never-never if you had no contact with the seller?

[lyndal1838]

$20K.....I hope you are joking??
What on earth have you bought? I hope it is not a vehicle being offered by someone in the armed services.

[katistrophik]

You have now purchased the item and need to pay for it.

Buy it now is not a 'contact tool' -  you have entered in to a contract with the seller and now you need to honour it and pay the BIN price.

You agreed to the BIN price when you hit the button confirming purchase

[rbtbj6]

I was more than happy to pay. The seller had allowed 'cash on pick-up', which I clicked. I was not trying to bargain them down, I genuinely wanted the item. The lack of contact or response led to them missing a sale...

[daydreams_12]

Your actions concern me somewhat.  You have been a member for quite some time.  Why would you hit "Buy it now" to contact the seller.  Not a good idea.  If you purely want to make an offer or ask a question you have caused a bit of a problem for the seller who is charged fees as soon as you do it.   Do the right thing and pay for the item.  If you dont want it resell yourself. 

[rbtbj6]

daydreams_12, you are a long way off the mark. I didn't hit buy it now to contact the seller, I did so in order to purchase the item. I was more than willing to pay for the it, however, I could not pay for it without the seller giving me any information. Ebay was unable to make contact with the seller and nor was I. I hope they were charged fees. People should not attempt to sell items if they have no intention of selling...

[sandypebbles]

I hope they opened an unpaid item dispute against you

Thank you for letting all sellers here know

You will no doubt find yourself on many blocked lists

Stop making excuses for YOUR actions