@fozzi05 wrote:
Thank you all for your opinions....I still have the dilemma of what I should do in this case, but I will take timeout...can I please state that... I see that sellers don't like ANY feedback that is not positive and although neutral feedback best describes my feelings about this situation....it is obvious from the above that it doesn't sit well with those sellers that frequent this forum (and wish to comment)....so I will take on board the above comments, make my decision, and thank this forum for not much....coz as I see it....it really depends on how you feel about how the transaction went, whether you are honest, whether you feel the seller has been honest....and when it boils down to it ....another sale will come along which may restore your faith ...and this comment doesn't reflect personal feelings of a seller (coz I don't care who they are) ...but I really don't care for sellers that don't follow decent curtesy of checking items thoroughly before listing (which in my opinion is a priority) then claim a retraction after a contact has been entered into in good faith on both parts.....as i see it, it is the sellers responibility...and they should be penalised...in closing.....if you are a seller....CHECK YOUR ITEMS THOROUGHLY before making a listing.....doesn't matter whether you are new to ebay or a seasoned seller. Thx for listening.
I actually don't think you've been unfair at all - I never advise people one way or the other re: less than positive feedback and am not very impressed with members that are neg/neut happy, but I think it was a fair assessment in these circumstances, and IMO you should not be made to feel like you've done something wrong for leaving a fair comment - it is factual, and for reasons that were entirely in the control of the seller, you do not have the item you bid on and won.
That's the key to this situation as far as I'm concerned, this situation was entirely in the hands of the seller. To be perfectly honest, if I had a one-off item that was brand new / never opened to list, I would open it and check it (it's a little different if you get a whole bunch of the same stock - you sell them new in packaging etc), but for a casual sale, checking that everything is in place etc is definitely something that should be done before listing, not after the sale has occurred, which seems to be the case here.
A couple of times I have noticed damage on an item when packaging it post-sale, and depending on the extent of the damage, I either send it to the buyer anyway and refund all their money (with a message explaining that they will still receive it), or give them a range of options (reduced price, something of equal value as a replacement) - I'm not saying all sellers should send free stuff in these circumstances, but unless the buyer is going to get the item they purchased, I think it's fair to involve the buyer in the decision about what happens after such things have been discovered.
In regards to your actual question... I would actually accept the cancellation request, purely on the basis that no transaction is going to take place. I understand that it's not willingly on your part, and there's some frustration and disappointment involved, but that has been reflected in feedback. Regardless of anything, sometimes it just doesn't occur to people that there are other ways to resolve problems than just withdrawing from the transaction completely. (Personally, I do not send requests for mutual cancellation when the error is mine, but I would still agree to one in the same circumsances, especially if the seller has not been rude or disrespectful in any way in their communication. Making them pay the fees because I didn't get what I wanted has an element of vindictiveness to me, and in general I don't feel it's called for).
!fo)BR5js1!6uQ~~60_7.JPG "jerryman12a"){kind=avatar}
