Attacked by seller for neg

[ambersbabystuff]

I purchased some jeans (2 pairs) which arrived absolutely covered in fluff and cat hair.  Even though the price was a bargain, when I emailed the seller about the condition of the jeans the reply was "Probably the mohair throw that was under them for photo Glad u like them"  my further reply was that I was not happy about having to spend at least half an hour each pair trying to remove the fluff, with no reply by seller.  No apology. 

So I left a neg and a neutral, nothing personal, just factual (majority of my feedback given is positive) and copped an earful of abuse and bad language  via ebay message.  Now I wish it was 2 negs I left them.

[i-love-my-sheep]

I would contact eBay and report the seller. A seller is not allowed to ask a buyer why they left bad feedback. They are also not allowed to abuse buyers when they do.

[ambersbabystuff]

I will fwd their nasty email to eBay...

[i-love-my-sheep]

I would make an official report via the report a member link. Customer Service link up the top of every eBay page, click on the contact eBay tab, mouse over buying, then click on Report a Member on the far right.

I would add the contents of the email there and also tell eBay to check the messages sent between you and the seller. They have access to all those.

You will get some cut and paste robot style reply, but hopefully they will look into it for you.

[dmh160161]

Seller has no right to abuse you for leaving honest feedback, you did contact the seller first.  I just bought a dress from a seller, it arrived and it was covered in pilling and faded, not mentioned in auction and not worth near the money I paid.  I sent her an email, I was nice in email and said thank you, but advised her of condition of dress and even included photos, and I just copped abuse, told dress cost her so much and that I couldn't be serious, I haven't even left feedback yet.   

[fixnwear]

ambersbay,

sorry to hear about the abusive replies - no one has to put up with that especially if bad language was used.

Report them by all means.

But for the bad f/back - I think (being a buyer myself) -  it was out of order.

You mentioned you got them cheap - but objected in "spending half hour removing the fluff"

Big deal, that's why second hand items are cheaper.

A trade off for not paying a full price - like buying anything at the bargain basement prices and then restoring it.

That sort of complaint would't even win you a PP dispute.

Best to message back, apologise and ask for f/back revision

The fact that seller was upset with you for doing that (and what seller wouldn't be) still doesn't justify bad language - but that's her problem, not yours.

[fixnwear]

i - love...

sellers are very much not only allowed, but encouradged by Ebay to question the buyer re their negs as well as the starsleft without thinking, in anger or without substantiation or justification.

Also, they are very much allowed to approach the buyer about changing the f/back.

Ebay supply each member with the phone number of the other - to facilliate that exchange.

[digital*ghost]

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@fixnwear wrote:

But for the bad f/back - I think (being a buyer myself) -  it was out of order.

You mentioned you got them cheap - but objected in "spending half hour removing the fluff"

Big deal, that's why second hand items are cheaper.

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From what I can tell, the feedback wasn't just for receiving clothing with fluff ect all over them, it was also for completely ignoring the response clarifying the buyer was in fact not happy with the condition of the items. The condition and lack of response, IMO, shows a complete lack of regard for the buyer and if ever less than glowing feedback is justified, it's in those kinds of circumstances.

I sold second hand clothing for a few years, I would never have sent items in that kind of condition. There are also explicit eBay policies about cleaning items before sending them The trade-off for buying cheaper, pre-owned clothing is not that you have to make an effort (and / or go to some additional expense if dry cleaning is required) to get them wearable, it's that they have already been worn and probably won't last as long as something that's brand new. 

[fixnwear]

digital..

I didn't know that Ebay tells sellers to send used clothing after washing it first - but that's fair enough.

But I was thinking more of stores selling tried on items with a bit of make up left on the collar, or sweat stains or whatever...

you buy them usually for 10% less than the tag, and go home and wash it.

I would not expect anyone on Ebay to go to too much trouble over a cheap item however, no matter what Ebay says - as they (Ebay) are not actually selling it for peanuts so it's easier for them to demmand this & that.

As far as I read it, jeans were not dirty as such, just covered with hairs from the moher rug.

Did the OP expect the seller to spend half hour picking the hairs off?

I just think it was an over reaction for nothing much - on both their parts, buyer even bothering to complain about that and the seller being taken by surprise that the buyer did!

But I totally agree with the rest of it - that still wasn't the way on the sellers part to respond like that.

If she said something like, "so sorry, there are hairs from the rug, just couldn't justify spending all that time removing them for very little return on the jeans (as there is a point when the sale stops being cost effective and it becomes one giant waste of time).

I'll try not to put my items in the future on anything that's shedding hair." - I'm sure then that the OP would have been in a much happier frame of mind!

I mean, seller couldn't have really done anything much else about ti - as the buyer already had the jeans.

[dylan11235813]

A bit off topic but in reply to a previous post I am fairly sure a seller can contact a buyer about feedback and would seem silly if you couldn't as a seller can send a revision request, but ebay specifically state that a seller can't contact the buyer about low DSRs