BigPond shopping has disappeared

[vrill55]

I bought a $1250,00 generator from Bigpond shopping on 15th December 2012, it has done less than 30 hours and has now died.

I want a warranty claim but looks like I am rat poo.

DANG!!

[Anonymous]

A message from BigPond Shopping In line with changes we have made to optimise the suite of services we offer, BigPond Shopping has closed. If you have any questions regarding these changes or an existing order, please contact our shopping partner Deals Direct at enquiriesBPS@dealsdirect.com.au or phone 02 8729 5512. Customer queries: refunds, warranties and returns If you have any questions relating to refunds, returns or warranties, please contact our shopping partner Deals Direcct at enquiriesBPS@dealsdirect.com.au or phone 02 8729 5512

[vrill55]

Hi

Well, thank you so much for your reply !

I was honestly expecting to get nowhere.

I very much appreciate your replay and the information supplied.

Regards

Gary

[foxette-in-sox]

Gary,just looking at your feedback,you have bought from THE worst seller on ebay-not once,not twice but at least 3 times.

They trade under several names & good luck with getting anywhere with a warranty.

PLEASE check sellers feedback before buying.As it is,I think you'll be struggling with the company you have been given the info for as they are atrocious as well.

[vrill55]

BPS@dealsdirect.com.au does not work

Why does it feel like this is all going to turn out bad.................

[vrill55]

Yes it looks like it will turn out bad

[redders_60]

Bigpondshopping is alive & still selling on the Aussie auction site whose name begins with Q. (Can't name the name here due to ebay policy) Perhaps you could contact them via there?

[vrill55]

Hi

Yes BPS was kind enought to contact me.

They offered to look at my generator and have it assessed for repair/replacement /refund.

All good, but I have to pay freight to Sydney and I think, have another person assess it and make a decision.

If they say that it is not a warranty claim I get to pay storage and pay freight to get it back.

I told them what the probelem with the motor was, I told them I was a qualified automotive tradesman since 1980, that I have specialised in engines always, that I am a Defence Department subject matter expert in small engines, and I actually work as a small engine mechanic for my living dubya dubya dubya dot thesmallenginebloke dot com but they need another opinion I guess.

I live in Darwin so I would be stupid to spend all this money on freight in the vain hope someone would give an objective assessment of the motor.

My opinion is not worth a cracker it seems.

No worry, the parts are avaiable from China for diddly so I will repair it myself, professionally 🙂

Warranty claims........................hmmmm

[qwip111]

Emai laddress and phone number as listed above no longer exist and are not answered, spoke to deals direct about an issue i had and now there complaints department handle enquiries via there 1300 number.