on 17-12-2018 04:49 PM
Hi everyone, 1st post here 🙂
I wanted to know about the buying process and regulations here in eBay under my circumstances which I relate to my previous brick and mortar retail style purchases in the past under Australian Consumer Laws.
So I bought an Item using an official ebay promo/discount (percentage discount) code at the end of November, a week later (just 1-2 days after the item arrived into my hand), that same exact listing's price had been reduced (the separate ebay discount code was still the same).
In the mean time they sent me a wrong parts, so I had to fill a case report, but they were very extremely slow(3-5 days no reply) and often going back and forth (replying unrelated things, so I had to repeat) in the reply ultimately causing eBay's intervention and opening up ANOTHER case, which is still ongoing.
But I am just clarifying everything I don't know if that above would ALSO be related to my question... which is: that usually in retail stores and under Consumer's law I believe the customer is eligible for a refund of the PRICE DIFFERENCE if the item they purchased had price reduced within a specific time frame.. (30 Days?)
Oh and BTW this week (the 3rd week since my transaction, the Item is reduced a gain (but tthis time the eBay discount/promo code is different although the same percentage) <--- so this price is at the moment still valid and quite a bit cheaper than my initial purchase (about 20% price difference I believe)..
What can/should I do? Thank you!
18-12-2018 11:49 AM - edited 18-12-2018 11:51 AM
Our son recently bought a new motor vehicle - 42k.
He had it only 16 days when they introduced a model runout with extras and extended warranty - 33k.
9k (a lot of misery money) worth of foot stamping and loud expletives, probably quite identical to Stawks, was his only recourse.
They did though, allow him an extended dealer warranty, but he was fortunate to get that - entirely at the dealers discretion.
We don’t mention Holden in his company these days - he goes poiple in the face. It’s not an attractive shade for him ... lol.
Melina.
on 18-12-2018 03:34 PM
on 18-12-2018 04:43 PM
The trick is to research. Manufacturers generally do EOFY sales around EOFY and plate runout sales around the end of the year.
Happens every year. Due diligence and caveat emptor.
on 18-12-2018 07:19 PM
I researched sales targets pressure, cars, warranty, cost/availability of parts, details of (maintenance) service including not only the cost of service while under warranty but also cost of service post-warranty, and - yes, EOFY sales and other sales... before deciding on the car, the dealership (because there are several close by), the timing of the purchase, and the price I wanted to negotiate.
(With thanks to my dad, Google, and several knowledgeable friends who gave excellent advice.)
on 18-12-2018 10:49 PM
@digital*ghost wrote:
@greenaliens wrote:
But I am just clarifying everything I don't know if that above would ALSO be related to my question... which is: that usually in retail stores and under Consumer's law I believe the customer is eligible for a refund of the PRICE DIFFERENCE if the item they purchased had price reduced within a specific time frame.. (30 Days?)
I'm pretty much going to echo the other replies - this kind of practice is a voluntary price guarantee that some businesses choose to offer, typically those that have "lowest price" types of guarantees. Very few Australian retailers offer refunds in this manner or for this reason, though.
The best most large chains will do, however, is price-match others and occasionally beat it by a small percentage, but again these are all voluntary. The closest I've ever experienced from an Australian retailer is a price reduction on a pre-order being applied (i.e. I ordered it when pre-orders first became available, a couple of weeks later, and still before the release date, the retailer's price dropped, and that was applied to my order as well).
Pricing can be quite volatile online, sales are typically unannounced (you don't get catalogues in the mail, and unless they're big events, most stores on eBay won't even put up anything on their home page, they'll just start a sale or a promotion. Since online stores are typically open 24/7, that often means a price can rise, or drop, seconds after someone purchases an item. It's the nature of the beast, and the luck of the draw (or any other appropriate metaphor
).
Even the price scanning code of conduct for supermarkets and the like is 100% voluntary (eg the one where if it scans at the wrong price and you get the item for free; this isn't a consumer law directive, just something a bunch of supermarkets signed on to - it's a gift by choice, not an obligation).
Just to add to that, I forget if it's woolies or coles, but only one of them still offer that service, none of the other big chains do it. As an interesting note, the reason they did it in the first place was to convince customers that the new fangled bar code scanners could be trusted to get the price right. In retrospect, I would rather trust the scanner than a person not to make mistakes.
on 18-12-2018 11:21 PM
That makes sense - most major supermarkets have the self-checkouts now, and people seem pretty comfortable with those (I tend to prefer them in most cases, myself, though they are not without their foibles). The Target nearest me just switched to all self-checkout stations, with a staff member or two to assist if needed, but most stores that get them tend to keep a few or several lanes operated by staff.
on 19-12-2018 02:36 PM
on 19-12-2018 02:37 PM
@countessalmirena wrote:I researched sales targets pressure, cars, warranty, cost/availability of parts, details of (maintenance) service including not only the cost of service while under warranty but also cost of service post-warranty, and - yes, EOFY sales and other sales... before deciding on the car, the dealership (because there are several close by), the timing of the purchase, and the price I wanted to negotiate.
(With thanks to my dad, Google, and several knowledgeable friends who gave excellent advice.)
But you didn't ask dave!!
on 19-12-2018 06:08 PM
Supercheap offer a 2 week sale price guarantee to club members and will credit the difference to your member account.
on 19-12-2018 08:11 PM
@brerrabbit585 wrote:
@countessalmirena wrote:I researched sales targets pressure, cars, warranty, cost/availability of parts, details of (maintenance) service including not only the cost of service while under warranty but also cost of service post-warranty, and - yes, EOFY sales and other sales... before deciding on the car, the dealership (because there are several close by), the timing of the purchase, and the price I wanted to negotiate.
(With thanks to my dad, Google, and several knowledgeable friends who gave excellent advice.)
But you didn't ask dave!!
I know... I didn't ask dave. I didn't know dave.
I can only say that I am still delighted with my choice, that it's beautiful and reliable and surprisingly economical to run as well as having engine "guts" to tackle hilly drives, and that I feel weirdly bereft when driving cars of family or friends (when they ask me to spell them at the wheel) who don't have a reversing camera and blind spot monitors.