Can i get my refund fully or not? Or I am the one who is wrong?

[benyean]

I ordered a violin on 27th November 2013.

I have not received any tracking information, however, the item was marked posted. On 1st November, I decided to contact seller for tracking information.

4th November, seller replied that a delivery attempt was made on 29th October, however, I was not home to sign the parcel. The delivery has left a piece of delivery attempt card which is named 018xxxxxx, however, i failed to recognise this as my code. Following is direct quote from them. "I there, I have just looked into your tracking information, according to this Couriers Please have attempted delivery on 29 October but returned the item to us as no one was home at the time of delivery. It was returned to us shortly after. 

We will be resending this at our cost and will advise once it has gone out again."

5th of November, second attempt of delivery was made, however, I was not informed and I missed it.

The item was sent to a depot somewhere that requires me to take 3 hours of public transport, and thus I refuse to do that.

7th November, I wrote to seller and request another delivery attempt. However, they will charge me for doing it.

My question is, Can i get my refund fully or not? Or I am the one who is wrong? Who is responsible for this?

[lyndal1838 · Accepted solution]

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@benyean wrote:

After all, do you think is me me or the seller should be liable for the redelivery expense? 

What should I do, should I pay up? Or the seller is actually liable for this? Who is at fault?

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You are at fault

You are liable

You should pay up

The seller has already paid delivery charges twice so is definitely not liable for any more attempts.

Ring Couriers Please and arrange for them to leave the parcel in a safe drop area if you are adamant that you can not be available and refuse to pick it up.  Most couriers will leave it somewhere that you nominate or you could ask a neighbour to take delivery for you.

[benyean]

Thank you for everyone contribution. I decided to get my refund ( final- delivery fee).

If you guys read my stuff, the seller claims he paid twice, however, I am sure that the re-delivery service by Courier Please is free of charge. http://couriersplease.com.au/  (So, is the seller lying?)

I actually rung them yesterday, but they refuse to send it again because they delivered 2 times. ( Clearly I did not use the (redelivery request), however, it is probably arranged by the seller without noticing me. 

Anyway, I decided to get partial refund, yet I still do not think the responsiblity fully lies on me. Thank you everyone though.

[benyean]

Don't you think the problem is caused by these factors?

Seller fails to provide tracking information until 4th on November(which is after the first delivery attempt).

Courier did not use my NAME, however, 018xxxx instead.

Anyway, I have paid for it, I just want to argue I'm not fully responsible as this problem is clearly caused by several factors.

[lyndal1838]

You bought an item knowing it was going to be delivered by courier.   It was delivered before you were given tracking information and you ignored the "Attempted Delivery" card.   It seems logical to me that a couriers card left at your address when you are expecting a parcel to be delivered by courier, is meant for you.

Sorry, but I can't see that there is anyone to blame but you in this situation.