Combined postage advice please?

[s00033591]

Hi,

I can't find an answer to this exact question so I'd appreciate your help.

I bought 2 small (the size of a pencil) items from a seller, who advised me they couldn't process combined postage, so I was charged 2 x $17.99. I accepted that answer.

The problem is the items did arrive in one package so clearly they had no problem combining it when it came time for them to pocket the extra postage.

I feel I've been overcharged and it's no different to charging me for a product they didn't supply. Do you think I have the right to demand a refund of one lot of postage?

Thanks for your advice.

James

[putney32]

not really, james, as it is not mandatory for a Seller to offer discount on combind postage,

combining the postage is NOT the same as a 'postage discount'

whilst most good sellers will offer a discount, many do not, and are not required to.

always ask Before buying, not after.

[foxette-in-sox]

JMO but I'd spit the dummy.If you were dishonest,you could have opened an item not received dispute for one of those tools & seller would have no proof of posting as they sent togther but charged seperately.

I know that I will be pounced on for this,but I'd neg them & leave 1 star for everything.there's nothing positive about postage pirates & they could easily offer even a token discount.

[kopenhagen5]

It could also have meant the seller didn't know how to combine an invoice.

In future ask first and if seller cannot combine you can advise to NOT click recalculate on combining the invoice as that reverts it back.

It is a common problem with sellers that don't often combine invoices.

[foxette-in-sox]

Kopes-that seller has over 164,000 sales-they know exactly what they are doing.

Add to their negs IMO.

[rkwm888]

i agree what foxy said, give them a neg and mark their stars down, postage pirates

[the-kazbar]

Before you jump to neg the seller, if you go to the listing P&H section and enter 2 in the sty box it does give you the same P&H that you paid so you can't say they have done any different to what was quoted.

Do I think it is right to profit from postage? Of course not but you can't change the rules after the game is over either

[2106greencat]

I think the seller has been very unprofessional. 

While they have broken no rules, if I did that I would expect a neg.

$17.99 is a lot of money (basically for nothing) and the seller should know better.

Customer service seems to be a thing of the past some sellers X-(

[wishuponastarcelebrationsandgifts]

As has been said most sellers will offer combined postage. Many will state in in their listings. If they don't it is best to ask before you buy. If a seller does not state they offer combined postage and you don't ask, then you must assume that you will be paying for the price of each item and the postage specified for each. I do not believe a neg is warranted or low DSRs for anything (other than postage cost if you feel that is appropriate). Although you may consider that the seller has profited from the postage, they have made this clear by not offering combined postage, and a buyer accepting those terms should not punish them for it. When you purchase an item you do so on the basis of the total cost of the transaction. At the end of the day the seller is probably losing out on potential sales if they aren't offering combined postage anyway. 

I presume many buyers are caught out by combined postage as I often get buyers asking if I offer combined postage (even though it is stated in the listing) and/or how do they go about getting the combined postage discount. I also refund postage to buyers on a daily basis as they don't wait for an invoice or request a payment total before making payment. It is one area that needs to be improved.

[2106greencat]

As has been said most sellers will offer combined postage. Many will state in in their listings. If they don't it is best to ask before you buy. If a seller does not state they offer combined postage and you don't ask, then you must assume that you will be paying for the price of each item and the postage specified for each. I do not believe a neg is warranted or low DSRs for anything (other than postage cost if you feel that is appropriate). Although you may consider that the seller has profited from the postage, they have made this clear by not offering combined postage, and a buyer accepting those terms should not punish them for it. When you purchase an item you do so on the basis of the total cost of the transaction. At the end of the day the seller is probably losing out on potential sales if they aren't offering combined postage anyway. 

I presume many buyers are caught out by combined postage as I often get buyers asking if I offer combined postage (even though it is stated in the listing) and/or how do they go about getting the combined postage discount. I also refund postage to buyers on a daily basis as they don't wait for an invoice or request a payment total before making payment. It is one area that needs to be improved.

I agree in part, but that said, the seller should have sent 2 parcels.